Christchurch – Women's Outpatients – Christchurch Hospital2 x 0.8 FTE - 32 hours per week Monday to Friday1 x Fixed term until 30/06/2025 and 1 x Permanent part timeHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whanau-centred care, and excellence.About the Role:We are seeking two dedicated and highly organised administrators to join our Women's Health Outpatients team. This is a high-volume service looking after both maternity and gynaecology. As an Administrator, Clinical, you will play a critical role in supporting Waitaha Canterbury's outpatient services. Guided by the Team Leader, Service Manager, and Clinical Director/Triaging Clinician, you will ensure adherence to booking practices in line with Ministry of Health (MoH) targets and standards. Your work will help provide timely, efficient, and patient-focused healthcare delivery.These positions are fixed-term part time role, working 32 hours per week. This can be either four days per week, or 6.5 hours per day over five days. We are looking for the right people, and hours of work are negotiable.As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4.Key Responsibilities:Customer ServiceDeliver exceptional customer service to patients, clinicians, and others accessing our services.Always maintain confidentiality and privacy.Front of House DutiesManage patient arrival and departure for outpatient clinic appointments.Update patient demographics in the management system.Promptly refer unwell or infirm patients to nursing staff.Patient Management Systems & ProcessesEnsure accurate and timely data entry and booking.Follow MoH and Waitaha Canterbury Elective Services guidelines (Orange Book V3).Communicate booking details clearly with patients.Clinic & Waitlist ManagementMaximize clinic utilization and minimize cancellations.Manage surgical and outpatient waitlists in alignment with service requirements.CommunicationExhibit professional and proactive communication.Maintain a collaborative and supportive environment for the clinical team.About youEssential:Strong customer service and communication skills.High level of accuracy, attention to detail, and time management.Proficiency in Microsoft Office (Word, Excel, Outlook).Ability to work both independently and collaboratively as part of a team.Flexible with the ability to multi-task.Desirable:Experience in a healthcare administration role.Knowledge of medical terminology and familiarity with public hospital systems.Sensitivity to diverse cultural backgrounds.How to ApplyTo view the position description and/or apply for the role please click "apply now." All applications must be submitted through our online careers' portal. If you have any questions about the role, please contact Kerri McCarthy at ****** note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.
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