Clinic Support - Queenstown Permanent, Full-Time (including 1 in 4 rostered Saturdays) About Us: At Petfirst Veterinary, we're more than just a veterinary practice we're a passionate community of animal lovers committed to making a positive difference for both animals and people. Our clinics, located across some of New Zealand's most beautiful regions, are equipped with cutting-edge tools and technology to support our teams. But our real strength lies in our people. We believe work should be more than just a job - it should be a place where you can thrive, follow your passions, and find meaning in what you do every day.
We're on a mission to create a community where pets flourish, and their owners feel confident in their ability to care for them. As a proudly Kiwi-owned group, we're transforming the way we deliver veterinary care, combining great people with innovative technology to offer exceptional care. We're equally dedicated to our team, providing a supportive environment where you can grow, develop your skills, and build a fulfilling career. Whether you're passionate about making a difference for animals, people, or your colleagues, you'll find a home with us.
About the Role:
We're seeking an enthusiastic and dedicated Clinic Support team member to be the welcoming face of our clinic. As the first point of contact for our customers, you'll play a crucial role in ensuring every pet parent and their animals receive an exceptional experience from the moment they walk through our doors. This role is more than just answering phones and booking appointments - you'll be the link between our customers and our veterinary team, offering compassionate care, guiding customers through their visit, and providing advice on animal health products and services.
Your warm, friendly approach and ability to build strong relationships with clients will help create a welcoming, supportive environment. Whether it's answering questions, managing bookings, or assisting with patient care, you'll be a key part of making each customer's experience as smooth and positive as possible.
This is a great opportunity for someone who has an interest in veterinary nursing or is currently studying. You'll gain hands-on experience in a fast-paced clinic environment, working closely with our veterinary team and learning about the day-to-day operations of a veterinary practice. We'll support your growth and development, making this role a fantastic steppingstone if you're considering a career in veterinary nursing.
Key Responsibilities: Deliver exceptional customer service as the first point of contact for customers, both in person and over the phone.Manage appointment scheduling, customer communications, and clinic administration.Provide product advice and support customers with their pets' needs.Assist the veterinary team with day-to-day tasks, ensuring smooth clinic operations.Create a warm, welcoming environment where customers feel comfortable and supported.Thrive in a busy, dynamic clinic, balancing multiple tasks while maintaining a positive attitude.What You'll Bring: A passion for delivering excellent customer and patient care.Ability to work both independently and as part of a close-knit team.Knowledge of animal health products and practices.Strong communication skills and a friendly, compassionate approach.An eagerness to learn and adapt in a busy environment.Computer literacy and the ability to manage tasks efficiently under pressure.A positive attitude and team spirit!Why Join Us? Birthday pancakes in bed? Absolutely! Enjoy that extra paid day off.Stick with us and earn some serious time off with long service leave.Feeling stuck? Let's chat about your future in our 6-month development review.Dream big! We're here to support your career goals and help create a better you.Never stop learning! Dive into CPD and self-education opportunities on us.Your wellbeing, your way – that's what our Connected Lives programme is all about.Need someone to talk to? Our employee assistance programme has got your back, anytime.Earn what you're worth with our competitive remuneration packages.Future you, will thank present you for that 3% KiwiSaver contribution we're making.Unlock amazing discounts on animal care services and products just for being part of our team through our Teamfirst programme.Flu season? Not for you! We've got your annual jab sorted.New addition to the family? Enjoy extra parental leave top-ups.Not the primary caregiver? We've still got paid leave for you.Need to juggle work and life? Our flexible arrangements have you covered.Ready to Join Us?
If you're passionate about animals and people, and you're ready to take the first step into the veterinary industry, we'd love to hear from you! To request a full position description, please email us at [email protected].
Please note: Interviews will be held throughout the advertising period.