**Job Title:** Client Support Specialist - Work from Home **Company:** Lansing Trade Group **Location:** Wellington, Wellington, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 0 **About Us:** Lansing Trade Group is a leading provider of agricultural and commodity trading services, committed to delivering exceptional value to our clients.
We pride ourselves on our collaborative culture, where every team member's contributions are valued.
Join us in making a difference as we support our clients with integrity, professionalism, and excellence.
**Job Description:** As a Client Support Specialist at Lansing Trade Group, you will be responsible for providing outstanding support to our clients through effective communication and problem-solving.
This role is ideal for a dedicated individual eager to start their career in customer service while working in a flexible, remote environment.
You will play a vital role in enhancing client satisfaction and fostering positive relationships.
**Key Responsibilities:** - **Client Communication:** - Serve as the primary point of contact for clients, responding promptly and effectively to inquiries via phone, email, and chat.
- Maintain a clear and professional communication style that embodies the corporate values of Lansing Trade Group.
- **Issue Resolution:** - Identify and troubleshoot client issues, providing timely solutions or escalating them to the appropriate department when necessary.
- Record and document all client interactions and resolutions in our customer relationship management (CRM) system.
- **Client Education:** - Provide clients with information on our products and services, guiding them in utilizing our offerings to maximize their experience.
- Collaborate with team members to develop educational materials that assist clients in understanding our processes.
- **Feedback Management:** - Actively solicit and compile client feedback to identify trends and areas for improvement.
- Work with management to implement changes based on client input to enhance service quality continuously.
- **Reporting:** - Prepare and submit weekly and monthly reports on client support metrics and performance.
- Participate in team meetings to share insights and discuss strategies for improving client support.
- **Team Collaboration:** - Work closely with internal teams—including sales, technical support, and product development—to ensure seamless service delivery and client satisfaction.
- Contribute to a positive and productive team environment, fostering teamwork and collaboration.
**Requirements:** - **Education:** - High school diploma or equivalent is required; a bachelor's degree in Business, Communications, or a related field is preferred.
- **Experience:** - No prior work experience is required; however, experience in customer service or related fields is considered an asset.
- **Personality Traits:** - Hardworking: Demonstrates a strong work ethic and commitment to completing tasks efficiently and effectively.
- Reliable: Exhibits dependability and consistency in work performance.
- **Soft Skills:** - Emotional Intelligence: Ability to understand and manage one's emotions and the emotions of others to enhance communication and client interactions.
- Decision-Making: Capable of analyzing situations and making informed decisions that align with company policies and client needs.
- **Technical Skills:** - Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software and technologies.
- Familiarity with CRM systems is a plus.
**Benefits:** - Paid Time Off (PTO) to promote work-life balance.
- Free accommodation provided for remote workers.
- Visa sponsorship available for eligible candidates.
**Working Environment:** At Lansing Trade Group, we recognize and reward performance based on merit.
The company fosters a supportive work culture that encourages continuous learning and personal growth.
**Application Process:** Interested candidates should submit their application, including a resume and cover letter, by **October 26, 2024**.
**Equal Opportunity Statement:** Lansing Trade Group is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.