**Job Title: Client Support Representative - Work from Home** **Company: Chesapeake Energy** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 3** --- **Job Description:** Chesapeake Energy is seeking a motivated and resilient Client Support Representative to join our remote support team. As a key member of our organization, you will be responsible for delivering high-quality customer support to our clients, ensuring their needs are met efficiently and effectively. This position offers part-time flexibility, allowing you to work from the comfort of your home while contributing to a dynamic team environment. **Key Responsibilities:** 1. **Client Interaction:** - Serve as the primary point of contact for client inquiries via phone, email, and chat. - Address and resolve client issues in a timely manner, ensuring satisfaction and retention. - Proactively communicate with clients to provide updates on their inquiries and keep them informed of any relevant changes. 2. **Problem-Solving:** - Utilize critical thinking skills to analyze client issues and develop effective solutions. - Collaborate with cross-functional teams to address complex client concerns and escalate issues as necessary. - Document client interactions and resolutions in the CRM system for future reference. 3. **Training and Support:** - Educate clients on product and service features, best practices, and troubleshooting techniques. - Assist in the development of training materials and resources for clients. - Provide feedback to management regarding client trends, product improvement ideas, and potential training needs. 4. **Strategic Planning:** - Participate in team meetings to discuss strategies for enhancing customer experience and support processes. - Collaborate with colleagues to establish and implement new support policies and procedures. - Contribute to continuous improvement initiatives to optimize service delivery. 5. **Performance Metrics:** - Meet and exceed performance metrics related to response time, resolution time, and customer satisfaction. - Prepare reports and contribute to analytics regarding client interactions and outcomes. 6. **Personal and Professional Development:** - Engage in ongoing training to stay current with industry trends, product updates, and best practices in customer service. - Support peers in their professional growth by sharing knowledge and experience. **Requirements:** - **Experience:** - Minimum of 3 years in a customer support role, preferably within the energy or related industry. - Proven track record of successfully managing and resolving client issues. - **Education:** - Bachelor's degree preferred; relevant experience will be considered in lieu of formal education. - **Skills:** - Strong critical thinking and problem-solving abilities. - Strategic planning capabilities to anticipate client needs and propose proactive solutions. - Excellent verbal and written communication skills. - **Personality Traits:** - Resilient individual who thrives under pressure and maintains a positive attitude. - Hardworking, with a consistent commitment to delivering high-quality service. - **Technical Proficiency:** - Familiarity with CRM systems and customer support software. - Proficient in Microsoft Office Suite (Word, Excel, Outlook). **Benefits:** - Relocation allowance for eligible candidates. - Parental leave for new parents. - Flexible remote work arrangement to help maintain a work-life balance. **Working Environment:** At Chesapeake Energy, we are dedicated to supporting our employees in their personal and professional development, fostering an environment where continuous improvement is encouraged and rewarded. **Application Deadline:** September 29, 2024 --- **Equal Opportunity Statement:** Chesapeake Energy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or other protected characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
