Client Support Representative - Remote Work

Job Description: KKR is seeking a part-time Client Support Representative to join our team in Hamilton, Waikato, NZ.
As a remote work position, the successful candidate will work from home providing support to our clients.
This is an Associate level position, requiring a minimum of 4 years of experience in a similar role.
Responsibilities: - Effectively communicate with clients via phone, email, and chat to provide support and resolve issues in a timely manner - Troubleshoot technical problems and escalate to appropriate team members when necessary - Maintain accurate and detailed records of client interactions - Collaborate with internal teams to improve processes and enhance the overall client experience - Stay up-to-date on product knowledge and industry trends to better assist clients - Adhere to company policies and procedures at all times Requirements: - Adaptable and passionate individual who is dedicated to providing exceptional client support - Strong people management skills with the ability to build rapport and establish trust with clients - Excellent time management skills to prioritize workload and meet deadlines - Must have access to a quiet workspace with reliable internet connection - Proficiency in Microsoft Office Suite and CRM software - Excellent verbal and written communication skills - Ability to work independently and as part of a team Benefits: - Company equipment provided for remote work - Free accommodation for work-related travel - Paid overtime opportunities Working Environment: At KKR, we foster transparency and open dialogue for effective communication at all levels.
We encourage collaboration and innovation to drive success for our clients and our team members.
Deadline to apply: August 20, 2024 Equal Opportunity Statement: KKR is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive work environment where all individuals feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.