Client Support Manager - Remote Work

Job Description: Toys "R" Us is seeking a Client Support Manager to join our team on a part-time basis, working remotely from Nelson, Nelson, NZ.
As an Associate Level position, we require a candidate with at least 5 years of experience in a similar role.
The ideal candidate will be independent, motivated, possess excellent communication skills, and have a knack for innovation.
Responsibilities: - Manage client relationships and provide exceptional support to ensure client satisfaction - Act as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and projects are completed successfully - Identify opportunities for improvement and implement innovative solutions to enhance the client experience - Monitor client feedback and make recommendations for improvements to products or services - Track and report on key performance metrics related to client support activities - Provide training and guidance to junior team members as needed Requirements: - 5+ years of experience in client support or a related field - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Motivated and proactive approach to problem-solving - Experience working remotely and managing client relationships from a distance - Visa sponsorship available for the right candidate Benefits: - Remote work flexibility - Visa sponsorship - Paid overtime - Opportunity to work in a supportive and inclusive environment, treating colleagues like an extended family Equal Opportunity Statement: Toys "R" Us is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.