Client Support Manager - Remote Work

Job Description:

Toys "R" Us is seeking a Client Support Manager to join our team on a part-time basis, working remotely from Nelson, Nelson, NZ. As an Associate Level position, we require a candidate with at least 5 years of experience in a similar role. The ideal candidate will be independent, motivated, possess excellent communication skills, and have a knack for innovation.

Responsibilities:
- Manage client relationships and provide exceptional support to ensure client satisfaction
- Act as the main point of contact for clients, addressing any inquiries or issues in a timely and professional manner
- Collaborate with internal teams to ensure client needs are met and projects are completed successfully
- Identify opportunities for improvement and implement innovative solutions to enhance the client experience
- Monitor client feedback and make recommendations for improvements to products or services
- Track and report on key performance metrics related to client support activities
- Provide training and guidance to junior team members as needed

Requirements:
- 5+ years of experience in client support or a related field
- Strong communication skills, both written and verbal
- Ability to work independently and prioritize tasks effectively
- Motivated and proactive approach to problem-solving
- Experience working remotely and managing client relationships from a distance
- Visa sponsorship available for the right candidate

Benefits:
- Remote work flexibility
- Visa sponsorship
- Paid overtime
- Opportunity to work in a supportive and inclusive environment, treating colleagues like an extended family

Equal Opportunity Statement:
Toys "R" Us is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.