**Job Title: Client Support Manager - Remote Work**
**Company: Progressive**
**Location: Auckland, Auckland, NZ**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience Required: 6**
**Deadline to Apply: ******** **
**Job Overview:**
As a Client Support Manager at Progressive, you will play a pivotal role in building and maintaining strong relationships with our clients by ensuring their needs are met efficiently and effectively. This part-time, remote position demands a professional who is not only reliable and resourceful, but also adept at managing multiple priorities to enhance client satisfaction and support business objectives. Through the leverage of data, you will inform decisions and drive strategic initiatives that align with our company's goals.
**Key Responsibilities:**
1. **Client Relationship Management:**
- Develop and maintain strong relationships with key clients, serving as their primary point of contact.
- Proactively identify client needs and challenges and offer solutions tailored to their unique situations.
- Conduct regular check-ins and feedback sessions with clients to gauge satisfaction and areas for improvement.
2. **Issue Resolution:**
- Respond promptly to client inquiries and concerns, ensuring timely resolution to maintain high levels of client satisfaction.
- Collaborate with cross-functional teams, including sales, product, and technical support, to resolve client issues effectively.
3. **Data Analysis and Reporting:**
- Utilize data analytics to monitor client health metrics, engagement, and satisfaction levels.
- Prepare detailed reports on client feedback and collaborate with management to drive strategic initiatives based on insights gathered.
4. **Project Management:**
- Oversee client-related projects from initiation to completion ensuring they meet deadlines and budget constraints.
- Manage project timelines, including scoping, planning, and resource allocation as needed.
5. **Training and Support:**
- Develop and deliver training materials and sessions to both clients and internal teams.
- Create documentation and resources to aid in client onboarding and ongoing education.
6. **Cross-Functional Collaboration:**
- Work closely with sales and marketing teams to identify opportunities for upselling and cross-selling services.
- Provide feedback to product development teams based on client insights and industry trends.
**Key Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communication, or related field preferred.
- **Experience:** Minimum of 6 years in client support, account management, or a related role.
- **Technical Skills:** Proficiency in CRM software and data analysis tools. Familiarity with project management software is a plus.
- **Personality Traits:**
- Reliable: Consistent and dependable in meeting client and team obligations.
- Resourceful: Ability to independently identify solutions and leverage various resources to meet client needs.
- **Soft Skills:**
- Strong time management skills, with the ability to prioritize tasks effectively in a remote environment.
- Excellent project management skills to oversee multiple client accounts and projects simultaneously.
**Benefits:**
- Vision insurance to support your overall wellness.
- Free accommodation for any required travel during client visits or team meetings.
- Flexible remote work arrangements to help you maintain a healthy work-life balance.
**Working Environment:**
At Progressive, we foster a data-driven culture where insights inform key decisions and strategic initiatives. You will collaborate with a diverse team to enhance client experiences and contribute to the overall success of the company.
**Equal Opportunity Statement:**
Progressive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we are proud to provide reasonable accommodations to applicants with disabilities.
If you meet the qualifications and are excited about working in a dynamic and supportive environment, please submit your application by the deadline of September 24, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
