Client Support Assistant

Job Description: We are seeking a reliable and hardworking Client Support Assistant to join our team at Plexure Group in Hamilton, Waikato, NZ.
As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.
Responsibilities: - Provide exceptional customer service to clients through various channels such as phone, email, and in-person interactions - Assist clients with any inquiries, issues, or requests they may have in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently - Maintain accurate records of client interactions and transactions - Assist in the preparation of reports and presentations for client meetings - Stay up-to-date on product knowledge and industry trends to better assist clients - Identify opportunities for upselling or cross-selling products and services to clients - Participate in training and development programs to enhance skills and knowledge Requirements: - High school diploma or equivalent; Bachelor's degree preferred - Excellent communication and interpersonal skills - Strong critical thinking and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - Presentation skills are a plus - Ability to multitask and prioritize tasks effectively - Willingness to learn and adapt in a fast-paced environment Benefits: - Medical coverage - Free food - Employee discounts Working Environment: At Plexure Group, we embrace a culture that challenges norms and encourages bold thinking.
We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow professionally.
Deadline to Apply: September 20, 2024 Equal Opportunity Statement: Plexure Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.