Welcome to ProCare, New Zealand's largest and most diverse network of healthcare professionals, with a local and personal approach to delivering world leading health services. As New Zealand's largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to more than 850,000 people across Auckland and Northland, within which is one of the largest Maori enrolled populations in Auckland and the largest Pacific and Asian enrolled populations in the country.
ProCare Fresh Minds leads some of the most innovative interventions to support people to improve their mental wellbeing and resolve problems. Our service sees a wide range of individuals and whanau of all ages and backgrounds, providing incredibly diverse and rewarding caseloads to our large team of practitioners. Committed to reducing inequities at ProCare Fresh Minds we are passionate about working with our clients to ensure they have the tools needed to navigate their own journey in the best way possible. For more information about Fresh Minds, visit .
The Opportunity Exciting opportunity to join our friendly Client Services Support team! This is a permanent part time (0.5FTE, 20 hours) role based at our Rosedale centre.
The Client Services Support person is the first point of contact for clients and visitors to our office. You'll be part of our Better Wellbeing program, coordinating front office/reception services and appointments for clients referred to the service. You will ensure all clients and visitors arriving at the centre have a positive experience of the service, such as welcoming clients and addressing visitor queries whether in person or over the phone, and rescheduling client appointments.
The role has both an internal focus liaising with Fresh Minds clinicians and staff, as well as liaising with our nationwide contractor network and referring organisations. You will support the program to maintain a high level of service provision and ensure service delivery timeframes. Tasks will include but not limited to providing general administrative support, daily invoicing, creating and maintaining client records, appointment bookings, and communicating with both internal and external stakeholders.
Key Skills Experienced in working with medical professionals or similar environment is desirable. Reception or front office experience with strong customer service focus and administration background. Familiarity with Practice Management System is preferred but not essential as training will be available. Strong attention to details, excellent communication, and interpersonal skills. Ability to work effectively with people from a range of different cultures. A passion for improving equitable health outcomes for the population of Tamaki Makaurau and Aotearoa, New Zealand. A desire to understand and appreciate Te Tiriti o Waitangi and its application to Fresh Minds/ProCare and how it shapes our efforts. What we can offer you Great benefits on offer, including health insurance, gym, and retail discounts. A fun, supportive and collaborative team and company culture. The opportunity to make a tangible impact in healthcare across Aotearoa, New Zealand. How to Apply If you think this sounds like you, please submit your CV and application using the 'Apply Now' button.
All applicants must be legally entitled to work in NZ, no agency enquiries please.
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