Client Services Manager

Job Summary
BOP Ally Limited is looking for a Client Service Manager. As a Client Service Manager, you will be responsible for planning, administering, and reviewing customer services and after-sales services, ensuring the maintenance of sound customer relations.
Hourly Rate: $32 - $34 per hour.
Guaranteed Hours: 30 per week.
Maximum Hours: 40 per week.
Location: Tauranga, Bay of Plenty
Key Responsibilities

Developing effective communication platforms for clients and staff.
Inspiring repeat business from clients.
Developing and reviewing policies, programs, and procedures concerning customer relations and the goods and services provided.
Providing direction and feedback to team members and assisting with recruitment.
Ensuring alignment with company goals and customer expectations.
Liaising with subcontractors to ensure project objectives, timelines, and quality standards are consistently met.
Conducting customer service workshops and presentations.
Monitoring and measuring client satisfaction by analyzing feedback and implementing improvements.
Liaising with different departments about client queries.
Offering advice to clients on services and products.
Developing surveys and capturing client information.
Participating in marketing campaigns.
Dealing with client requests and troubleshooting problems.

Required Qualifications or Experience
NZQA Diploma or above OR three years of relevant experience.
Application Process
Interested candidates should contact the admin at 0223285134 to discuss the role or apply by sending your CV to ******.
Job Type: Full-time
Pay: $32.00 – $34.00 per hour
Expected Hours: 32 per week
Schedule:

Monday to Friday

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