Client Services Account Manager Location: Auckland or Christchurch, New Zealand This is a hybrid opportunity where you'll work a few days in the office and a few days from home or as agreed with your manager.
Now is the time to bring your technical expertise to a Client Services Account Manager role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand.
You'll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
As a Client Services Account Manager with Insight, you will provide superior service and assistance to customers and account managers.
You will manage all day to day aspects of the customer to ensure customer satisfaction and customer growth.
You will be required to attend training to continuously improve the knowledge and level of service required by customers.
What to Expect We're legendary for taking care of our teammates.
We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect and more : Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Work life balance days?
Employee Referral bonus – work with your mates?
Dedicated career pathways and development planning?
Opportunity to join our President Club?Champions?
Leadership: The Director for this team is Jenny Southon, who is based in Sydney and is the Director for Sales Operations across APAC with a team of 74 across 5 countries.
Jenny has a Servant Leadership style and this focuses on the growth and well-being of team members and the communities to which they belong.
Jenny puts her team's needs first and helps teammates develop and perform to their fullest potential.
As a Client Services Account Manager y ou'll get to: Support account managers in providing prompt service to clients Provide accessible day to day contact point for customers Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, & volume licensing questions via phone or email Act as the first point of contact for defined customers on all of their licensing enquiries Assist in educating the customers about Insight.com and related services Interact with other departments to resolve customer issues Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer Attend training seminars as available on customer licensing programs and products and remain knowledgeable of department functions and system technology Develop strong working relationship with internal Operations teams and Business Partner Managers Develop relationships with vendor partners Stay as needed to assist with end of month/quarter sales activities Provide feedback to Outside Sales counterparts to assist in development of assigned accounts Proactively contact customers (renewals) Obtained relevant Vendor certifications as required Provide backup & overflow support when necessary Deliver to customers agreed SLA's Process Bill to set ups when required either directly or via CSR.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow.
As a Client Services Account Manager you're positioned for swift advancement within our organization through a structured career path.
When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
We're looking for a Client Services Account Manager with: Previous Microsoft Licensing experience Strong Customer Service Skills – can proactively identify, make decisions and resolve customer issues Strong verbal, written and interpersonal communication skills Ability to work with minimum supervision Ability to work well under pressure Ability to organize, prioritise, and multitask while coordinating team efforts Ability to determine problem areas and recommend solutions Ability to demonstrate initiative Impeccable follow up skills Insight at a Glance Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20?on Fortune's World's?Best Workplaces list 14,000+ engaged teammates Best Workplaces in Technology - 2024$1.4M+ total charitable contributions in 2023 by Insight globally We're not just a tech company; we're a people-first company.
We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results.
As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
