Location: Auckland or Christchurch, New Zealand
This is a hybrid opportunity where you'll work a few days in the office and a few days from home or as agreed with your manager.
Client Services Account Manager role at a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You'll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.
As a Client Services Account Manager with Insight, you will provide superior service and assistance to customers and account managers. You will manage all day-to-day aspects of the customer to ensure customer satisfaction and customer growth. You will be required to attend training to continuously improve the knowledge and level of service required by customers.
What to Expect:
We're legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.
We offer all the benefits you expect and more:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
Employee Referral bonus – work with your mates
Dedicated career pathways and development planning
Opportunity to join our President's Club Champions
Leadership: The Director for this team is Jenny Southon, who is based in Sydney and is the Director for Sales Operations across APAC with a team of 74 across 5 countries. Jenny has a Servant Leadership style and this focuses on the growth and well-being of team members and the communities to which they belong.
As a Client Services Account Manager you'll get to:
Support account managers in providing prompt service to clients
Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue/price list management, & volume licensing questions via phone or email
Act as the first point of contact for defined customers on all of their licensing enquiries
Assist in educating the customers about Insight.com and related services
Interact with other departments to resolve customer issues
Respond to customer inquiries and complaints and ensure complaints are resolved to the benefit of Insight and the customer
Attend training seminars as available on customer licensing programs and products and remain knowledgeable of department functions and system technology
Develop strong working relationships with internal Operations teams and Business Partner Managers
Develop relationships with vendor partners
Stay as needed to assist with end of month/quarter sales activities
Provide feedback to Outside Sales counterparts to assist in development of assigned accounts
Proactively contact customers (renewals)
Obtain relevant Vendor certifications as required
Provide backup & overflow support when necessary
Deliver to customers agreed SLA's
Process Bill to setups when required either directly or via CSR.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Client Services Account Manager you're positioned for swift advancement within our organization through a structured career path.
We're looking for a Client Services Account Manager with:
Previous Microsoft Licensing experience
Strong Customer Service Skills – can proactively identify, make decisions and resolve customer issues
Strong verbal, written and interpersonal communication skills
Ability to work with minimum supervision
Ability to work well under pressure
Ability to organize, prioritise, and multitask while coordinating team efforts
Ability to determine problem areas and recommend solutions
Ability to demonstrate initiative
Impeccable follow-up skills
Insight at a Glance:
Received 35+ industry and partner awards in the past year
$9.2 billion in revenue
14,000+ engaged teammates
Best Workplaces in Technology - 2024
$1.4M+ total charitable contributions in 2023 by Insight globally
We're not just a tech company; we're a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results.
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