Client Service Specialist - Work From Home

Job Description:

Sherwin-Williams is seeking a motivated and energetic Client Service Specialist to join our team on a part-time basis, working from home in Wellington, New Zealand. As an Associate Level position, we require a minimum of 4 years of experience in a similar role.

Responsibilities: Provide exceptional customer service to clients via phone, email, and chat
Manage client accounts and ensure their needs are met in a timely and efficient manner
Handle client inquiries, complaints, and feedback with professionalism and empathy
Collaborate with internal teams to resolve client issues and improve overall customer experience
Utilize emotional intelligence and negotiation skills to build strong relationships with clients and colleagues
Maintain accurate records of client interactions and transactions in our CRM system
Stay up-to-date on product knowledge and industry trends to better assist clients
Meet and exceed performance metrics and KPIs set by the company

Requirements: 4+ years of experience in a client service or customer support role
Energetic and resilient personality traits
Strong emotional intelligence and negotiation skills
Excellent communication and problem-solving abilities
Ability to work independently and manage time effectively
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent required; Bachelor's degree preferred

Benefits: Remote work flexibility
Relocation allowance for eligible candidates
Medical coverage
Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:
Sherwin-Williams is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or disability.

Deadline to apply: August 31, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home with a leading company, we encourage you to apply for the Client Service Specialist position at Sherwin-Williams in Wellington, NZ.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.

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