**Job Title:** Client Service Specialist - Remote Work **Company:** Tesoro **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 **About Tesoro:** At Tesoro, we pride ourselves on embracing a culture that challenges norms and encourages bold thinking. We believe that diverse perspectives foster innovation, and we're committed to creating an inclusive and supportive work environment for all employees. **Position Overview:** As a Client Service Specialist at Tesoro, you will play a key role in ensuring client satisfaction and providing top-notch support in our remote work setting. This is an entry-level position that offers a fantastic opportunity to grow your career in customer service while contributing to the success of our clients and the Tesoro brand. **Key Responsibilities:** 1. **Client Communication:** - Respond to client inquiries through various channels (email, chat, and phone) in a timely and professional manner. - Provide clear and accurate information regarding our products and services to assist clients in making informed decisions. 2. **Problem Resolution:** - Handle client complaints and concerns with empathy and tact, working diligently to resolve issues while maintaining a positive relationship. - Collaborate with other departments to resolve complex client issues and ensure client satisfaction. 3. **Research and Analysis:** - Conduct research to gather information that will enhance the client experience and assist clients in utilizing our services effectively. - Analyze client feedback to identify trends and areas for improvement. 4. **Account Management:** - Maintain accurate and organized client records in our CRM system to ensure a seamless client experience. - Follow up with clients to ensure their needs are met and to explore opportunities for upselling additional products and services. 5. **Decision-Making:** - Make informed decisions in real-time to resolve client issues, considering both client needs and company policies. - Provide recommendations for process improvements based on client feedback and personal observations. 6. **Collaboration:** - Work closely with team members and supervisors to share insights, challenges, and successes that can contribute to team goals. - Participate actively in team meetings and training sessions to enhance personal skills and team performance. 7. **Self-Management:** - Demonstrate the ability to work independently in a remote environment, managing your time effectively to meet client needs and deadlines. - Maintain a motivated and proactive approach to tasks, continually seeking ways to enhance the client experience. **Requirements:** 1. **Education and Experience:** - High school diploma or equivalent required; relevant coursework or certification in customer service or related fields is a plus. - 1 year of experience in a customer service or client-focused role preferred. 2. **Skills:** - Excellent communication skills, both verbal and written, with the ability to express ideas clearly and effectively. - Strong research skills to gather information and provide thoughtful responses to client inquiries. - Proficient in decision-making, with a focus on problem-solving and client satisfaction. 3. **Personality Traits:** - Independent and proactive, with the ability to take ownership of tasks and projects. - Motivated to learn and grow in a fast-paced environment, with a strong desire to contribute positively to the team and client experience. 4. **Technical Skills:** - Familiarity with CRM software or customer service platforms is an advantage. - Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant tools. **Benefits:** - Joining Bonus - Disability Insurance - Gym Membership **Application Deadline:** All applications must be submitted by October 6, 2024. **Equal Opportunity Statement:** Tesoro is committed to fostering an inclusive environment for all employees. We celebrate diversity and are dedicated to creating a workplace that empowers every individual. We encourage qualified candidates from all backgrounds to apply and join our vibrant team. If you're ready to take the next step in your career and make a difference with your skills, we look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
