**Job Title:** Client Service Representative - Work from Home **Company:** Silver Fern Farms **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- ### Job Description Silver Fern Farms is seeking a dedicated and enthusiastic Client Service Representative to join our team and enhance our customer experience.
This part-time, work-from-home position in Hamilton, Waikato is ideal for individuals who are passionate about excellent customer service and have a knack for analysis and people management.
As a part of our team, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their needs are met and expectations exceeded.
#### Key Responsibilities: - **Customer Assistance:** Provide timely and professional assistance to clients via phone, email, and live chat.
Address inquiries, resolve complaints, and provide product information accurately.
- **Relationship Management:** Develop and nurture relationships with clients to enhance customer satisfaction and foster long-term loyalty.
- **Problem Solving:** Analyze client issues and complaints effectively, develop practical and sustainable solutions, and follow through until resolution.
- **Data Management:** Accurately maintain customer databases and records with up-to-date information regarding inquiries, communications, and client interactions.
- **Feedback Collection:** Gather and provide feedback from clients to management regarding products, service delivery, and areas needing improvement.
- **Team Collaboration:** Work collaboratively with other teams, such as sales and logistics, by sharing client insights and collaborating on solutions to enhance service delivery.
- **Resourcefulness:** Utilize available resources efficiently to assist clients, demonstrating flexibility and creativity in finding solutions.
- **Reporting:** Prepare and submit reports on client interactions and service efficacy as needed to assist in improving our services.
#### Requirements: - **Education:** High school diploma or equivalent; relevant higher education is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service role, preferably in a remote setting.
- **Personality Traits:** - Passionate about customer service and committed to continuous improvement.
- Resourceful in navigating challenges and finding answers.
- **Soft Skills:** - Strong analytical skills with the ability to assess situations critically and develop solutions.
- Effective people management abilities to handle diverse client personalities and create positive interactions.
- **Technical Skills:** Proficient in computer software, including Microsoft Office Suite, CRM systems, and communication platforms.
- **Communication Skills:** Excellent verbal and written communication skills, with a keen attention to detail.
- **Workspace:** A reliable internet connection and a quiet workspace that ensures a conducive environment for work.
#### Benefits: - **Free Accommodation:** Enjoy provided living arrangements to ease your transition into the role.
- **Joining Bonus:** Receive a bonus upon successful onboarding and training completion.
- **Paid Time Off (PTO):** Benefit from paid personal and vacation days to recharge.
#### Working Environment: At Silver Fern Farms, we foster an environment of transparency and open dialogue, promoting effective communication at all levels.
We value collaboration and encourage our team members to communicate openly, share ideas, and contribute to a supportive work culture.
#### Application Process: Interested candidates are encouraged to submit their resumes and cover letters before the deadline of ********** .
** --- **Equal Opportunity Statement:** Silver Fern Farms is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
