**Job Title:** Client Service Representative - Work from Home **Company:** Booktrack **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** Booktrack is seeking a dedicated and driven Client Service Representative to join our remote team.
This role is essential in maintaining our strong client relationships and ensuring the satisfaction of our users as we continue to innovate and expand our services.
If you are someone who thrives in a fast-paced environment, has a passion for client services, and seeks to contribute to a dynamic and growing company, we want to hear from you!
**Key Responsibilities:** 1.
**Client Interaction:** - Act as the first point of contact for clients via phone, email, and chat.
- Provide prompt, professional, and courteous responses to all client inquiries and concerns.
- Build and maintain lasting relationships with clients through effective communication and problem-solving.
2.
**Problem Resolution:** - Analyze client issues and develop effective solutions, ensuring complete client satisfaction.
- Collaborate with other departments to resolve more complex issues in a timely manner.
- Document all client interactions and record feedback to help improve service delivery.
3.
**Client Education:** - Guide clients through our products and services, explaining features and benefits clearly.
- Host virtual training sessions for clients to enhance their understanding of Booktrack offerings.
4.
**Sales Support:** - Identify and explore new opportunities to deepen client engagement and improve satisfaction rates.
- Assist in the promotion of new products and services to enhance client experience.
5.
**Performance Tracking:** - Track client interactions using CRM software and help maintain comprehensive records of client requests and resolutions.
- Participate in team meetings to discuss performance metrics and suggest improvements.
6.
**Continuous Improvement:** - Provide actionable feedback on client interaction processes and suggest improvements.
- Stay updated with industry trends and Booktrack's evolving products to ensure accurate and useful information is shared with clients.
**Requirements:** - **Experience:** Minimum of 2 years in a client service or support role, preferably in a technology or software environment.
- **Education:** A relevant qualification in business, communication, or a related field is an advantage.
- **Skills:** - Strong analytical skills with the ability to assess issues critically and develop effective solutions.
- Adaptability to changing situations and client needs, demonstrating a proactive approach to problem-solving.
- Proficient in using customer relationship management (CRM) software and MS Office tools.
- **Personality Traits:** - Driven and goal-oriented, with a commitment to high team and individual performance.
- Hardworking with a positive attitude, capable of working independently in a remote environment.
- **Soft Skills:** - Excellent verbal and written communication skills, with an emphasis on interpersonal interaction.
- Strong organizational skills with the ability to manage time effectively and prioritize multiple tasks.
- A team player who encourages curiosity and questioning to fuel innovation and growth.
**Benefits:** - Travel opportunities to attend client meetings and industry conferences.
- Relocation allowance for candidates who may wish to move to Hamilton, Waikato.
- Gym membership to promote health and wellness within our work-from-home environment.
**Working Environment:** At Booktrack, we encourage curiosity and questioning as we believe these traits fuel innovation and growth.
We foster a culture of collaboration and continuous learning, where every team member is valued and empowered to contribute insights that drive our success.
**Deadline to Apply:** September 20, 2024 **Equal Opportunity Statement:** Booktrack is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other category protected by law.
We welcome applications from all individuals and encourage diverse perspectives to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
