Job Description: Xerox, a global leader in business process and document management solutions, is seeking a part-time Client Service Officer to join our team in Dunedin, Otago, NZ. This is a remote work position, offering flexibility and the opportunity to work from the comfort of your own home. Responsibilities:- Establish and maintain relationships with clients to ensure their needs are met and issues are resolved in a timely manner- Act as the main point of contact for clients, providing support and guidance on Xerox products and services- Analyze client feedback and data to identify areas for improvement and implement strategies to enhance the client experience- Collaborate with internal teams to coordinate and deliver on client requests and projects- Monitor client accounts and ensure timely payment of invoices- Assist in the coordination and execution of client events and promotional activities- Maintain accurate records of client interactions and transactions in the CRM system Requirements:- Minimum of 1 year of experience in a client service or customer support role- Driven and resilient personality traits to handle client inquiries and maintain positive relationships- Strong strategic planning skills to identify opportunities for growth and improvement- People management skills to effectively communicate with clients and internal teams- Excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively- Proficiency in MS Office and CRM software Benefits:- Disability insurance- Visa sponsorship for eligible candidates- Retirement plan options Working Environment:At Xerox, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in equal opportunities for all employees and strive to create a supportive and collaborative work environment. Deadline to apply:June 21, 2024 Equal Opportunity Statement:Xerox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
