### Job Title: Client Service Manager - Remote Work
**Company:** Republic Services
**Location:** Hamilton, Waikato, NZ
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7
#### Job Description
Republic Services is seeking a passionate and dedicated Client Service Manager to join our remote workforce. This part-time position plays a crucial role in ensuring our clients receive exceptional service and support, and that their needs are met efficiently and effectively. This position requires a resourceful and hardworking individual with a strong foundation in client relations and a desire to continuously improve and adapt to a changing environment.
#### Key Responsibilities
1. **Client Relationship Management:**
- Establish and maintain strong relationships with clients, acting as their primary point of contact.
- Understand clients' needs and expectations, ensuring that services provided meet or exceed these standards.
- Regularly check in with clients to gather feedback, address concerns, and identify opportunities for improvement.
2. **Service Coordination:**
- Collaborate with internal teams and departments to ensure timely and accurate delivery of services.
- Coordinate client onboarding, training, and support schedules.
- Monitor service delivery metrics and propose strategies for enhancement.
3. **Issue Resolution:**
- Act as a liaison between clients and internal teams to troubleshoot and resolve service-related issues.
- Employ critical thinking and problem-solving skills to tackle complex challenges and propose effective solutions.
4. **Reporting and Analysis:**
- Analyze client feedback, service performance data, and market trends to refine service delivery and client engagement strategies.
- Prepare and present regular reports on client satisfaction, service performance, and other key metrics to senior management.
5. **Continuous Learning and Development:**
- Stay informed about industry trends, market changes, and company initiatives to proactively address client needs.
- Identify opportunities for professional development and encourage the same among peers and clients.
6. **Collaboration and Teamwork:**
- Work closely with sales, operations, and marketing teams to ensure cohesive service delivery and support.
- Participate in team meetings and contribute to strategic planning sessions.
#### Requirements
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- **Experience:** Minimum 7 years in client service or account management roles, preferably in a B2B environment. Experience in service industries is a plus.
- **Personality Traits:**
- Resourceful: Ability to find innovative solutions and efficiently navigate challenges.
- Hardworking: Committed to delivering high-quality service and achieving client satisfaction.
- **Soft Skills:**
- Critical Thinking: Capacity to analyze situations and information systematically to solve problems.
- Time Management: Effectively prioritize tasks and manage multiple projects simultaneously.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Familiarity with data analysis tools is an asset.
#### Benefits
- Travel opportunities to engage with clients and attend industry events.
- Comprehensive disability insurance for peace of mind.
- Provision of necessary company equipment for remote work.
#### Working Environment
At Republic Services, we foster a culture of continuous learning and adaptation. You will be part of a dynamic team dedicated to staying ahead in a rapidly changing world, offering ample opportunities for professional growth and development.
#### Application Deadline
Please submit your application by **October 7, 2024**.
#### Equal Opportunity Statement
Republic Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
