**Job Title: Client Service Manager - Remote Work**
**Company:** Corning
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6
### Job Description
Corning is seeking a dedicated and experienced Client Service Manager to join our team. This remote position is designed for a self-motivated individual who thrives in a fast-paced environment and is passionate about providing exceptional customer service. The Client Service Manager will play a pivotal role in managing client relationships, ensuring satisfaction, and driving the overall service delivery within our organization.
### Key Responsibilities
- **Client Relationship Management:**
- Develop and maintain strong, lasting relationships with clients to understand their needs and business objectives.
- Serve as the primary point of contact for client inquiries, concerns, and feedback; promptly address issues while maintaining a positive customer experience.
- **Service Delivery:**
- Oversee the end-to-end service delivery process, ensuring alignment with client expectations and contractual obligations.
- Collaborate actively with internal teams, including sales, operations, and technical support, to provide tailored solutions that meet client needs.
- **Performance Analysis:**
- Analyze client service metrics to assess performance, identify opportunities for improvement, and implement effective changes to elevate service quality.
- Prepare and present regular reports on client performance, including key performance indicators (KPIs) and progress towards goals.
- **Client Retention and Growth:**
- Develop strategies to enhance client retention while exploring opportunities for account expansion and upselling within existing accounts.
- Conduct regular check-ins with clients to ensure satisfaction and proactively address any potential challenges.
- **Mentorship and Leadership:**
- Foster an inclusive and collaborative working environment by providing mentorship and guidance to junior team members.
- Promote an organizational culture that prioritizes client-centric values and practices.
### Requirements
- **Educational Background:**
- Bachelor's degree in Business Administration, Marketing, or a related field; relevant certifications are a plus.
- **Experience:**
- A minimum of 6 years of experience in client service management, customer success, or a related field, preferably in a technology-driven environment.
- **Skills:**
- **Independent and Motivated:** Ability to work autonomously, manage time effectively, and stay self-motivated in a remote work setting.
- **Emotional Intelligence:** Excellent interpersonal skills with the ability to manage and resolve conflicts empathetically and effectively.
- **Analytical Capability:** Strong analytical skills with the ability to interpret data and perform root cause analysis to drive meaningful improvements in client service.
### Benefits
- Competitive salary with a **Joining Bonus** for new hires.
- **Parental Leave** to support work-life balance and family needs.
- Flexibility for **Remote Work**, enabling a comfortable working atmosphere.
### Working Environment
At Corning, we are committed to cultivating leaders who inspire inclusivity, mentorship, and professional growth. We believe that a diverse and supportive team is crucial for innovation and success.
**Application Deadline: September 24, 2024**
Corning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
