Client Service Manager - Remote Work

Job Description: We are looking for a highly motivated and experienced Client Service Manager to join our team at CDW.
This is a full-time remote work position based in Hamilton, Waikato, NZ.
The ideal candidate will have at least 7 years of experience in client service management and is at a mid-to-senior level in their career.
Responsibilities: - Build and maintain strong relationships with clients, ensuring their needs are met and exceeded - Serve as the main point of contact for clients, addressing any questions or concerns in a timely and professional manner - Collaborate with internal teams to ensure client satisfaction and retention - Develop and implement strategies to increase client engagement and loyalty - Analyze client feedback and data to continuously improve our services - Track and report on key performance indicators related to client service and satisfaction Requirements: - Bachelor's degree in business or related field - 7+ years of experience in client service management or a related field - Driven and hardworking personality traits - Strong attention to detail and excellent time management skills - Excellent communication and interpersonal skills - Ability to work independently and remotely - Proficient in Microsoft Office and CRM software Benefits: - Remote work flexibility - Paid Time Off (PTO) - Disability insurance Working Environment: At CDW, we value building strong connections and treat our colleagues like an extended family.
We believe in creating a supportive and collaborative work environment where everyone can thrive and succeed.
Deadline to Apply: Please submit your application by August 23, 2024.
Equal Opportunity Statement: CDW is an equal opportunity employer and is committed to diversity in the workplace.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other basis prohibited by law.
Join our team at CDW and make a difference in the lives of our clients while enjoying the benefits of remote work flexibility!
Apply now.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.