Client Service Manager - Remote Work

We are looking for a dedicated and experienced Client Service Manager to join our team at Vend.
This position is remote and part-time, offering flexibility and the opportunity to work from the comfort of your own home.
As a Client Service Manager at Vend, you will be responsible for managing and maintaining relationships with our clients, ensuring their needs are met and providing exceptional customer service.
Responsibilities: - Develop and maintain strong relationships with clients, acting as the main point of contact for all their needs and inquiries - Understand client requirements and provide solutions that align with their goals and objectives - Manage client accounts and ensure timely delivery of products and services - Collaborate with internal teams to address client issues and escalate as needed - Monitor client satisfaction and feedback, and take proactive steps to address any concerns - Provide regular updates and reports to clients on the status of their accounts - Identify opportunities for upselling and cross-selling additional products or services to clients Requirements: - Minimum of 6 years of experience in client service or account management - Strong communication and interpersonal skills - Reliable and passionate about providing exceptional customer service - Proven negotiation and project management skills - Ability to work independently and remotely - Visa sponsorship available for qualified candidates - Dental insurance and paid overtime benefits offered At Vend, we foster a supportive and inclusive working environment where employees are encouraged to build strong connections and treat colleagues like an extended family.
We are committed to providing equal opportunities for all applicants and employees, regardless of race, gender, sexual orientation, age, or disability.
If you meet the requirements and are ready to take on this exciting opportunity as a Client Service Manager at Vend, please submit your application by the deadline of August 17, 2024.
We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.