Client Service Manager

Job Description: Halter is seeking a passionate and hardworking Client Service Manager to join our team in Auckland, New Zealand. As an Associate Level Client Service Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and their expectations are exceeded. Responsibilities: 1. Act as the main point of contact for assigned clients, addressing any questions or concerns they may have in a timely and professional manner. 2. Develop and implement strategic plans to drive client satisfaction and retention. 3. Collaborate with internal teams to ensure client deliverables are met on time and within budget. 4. Analyze client feedback and data to identify opportunities for improvement. 5. Provide regular updates and reports on client accounts to management. 6. Lead client meetings and presentations to discuss progress, challenges, and opportunities. 7. Stay up-to-date on industry trends and best practices to provide clients with innovative solutions. Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in client services or account management. 3. Strong strategic planning and decision-making skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proven track record of meeting and exceeding client expectations. 7. Proficiency in Microsoft Office Suite and CRM software. Benefits: - Paid Time Off (PTO) - Vision insurance - Medical coverage Working Environment: At Halter, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where everyone has the opportunity to grow and succeed. Equal Opportunity Statement: Halter is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability status. All qualified applicants will receive consideration for employment. Deadline to apply: August 16, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.