About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comPosition OverviewToll Group is seeking a dedicated and experienced Client Services Coordinator to manage a portfolio of clients, ensuring seamless service delivery across Seafreight and Airfreight Imports. This role involves end-to-end shipment management, client retention, and development. You will play a crucial role in maintaining strong client relationships and ensuring their needs are met with professionalism and efficiency.BenefitsBecome part of a dynamic team that thrives on collaboration and shared success. We offer a comprehensive benefits package, including health insurance, flexible work arrangements with two days of remote work per week, a competitive salary with a discretionary bonus, free parking, and an active social club. We are committed to supporting your growth through additional training and opportunities to explore other areas of our business.Key Responsibilities IncludeClient Portfolio Management: Handle your own client portfolio, covering both Seafreight and Airfreight Imports.End-to-End Shipment Management: Oversee the entire shipment process from origin to destination, ensuring timely delivery and client satisfaction.Rate Updates and Quotes: Regularly update client rates and assist in the preparation of quotes.Client Retention and Development: Build and maintain strong relationships with clients, identifying opportunities for growth and ensuring their ongoing satisfaction.To Be Successful In This Role You Will PossessProven experience in Import Freight Forwarding Customer Service over multiple years.Proficiency in Cargowise.Excellent communication skills to effectively build and maintain strong customer relationships.Ability to adapt to an ever-changing environment.Inclusion StatementAt Toll, we value a diverse, inclusive and authentic workplace. If you are excited about this role but are concerned you don't meet all the requirements, we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. You may be just the right candidate for this or other roles we have coming up.Application RequirementsYou must be entitled to work in New Zealand and be prepared to undertake pre-employment checks including a criminal history check and medical.
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