**Job Title:** Client Service Assistant - Remote Work **Company:** GeoOp **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- **About GeoOp:** GeoOp is a dynamic and innovative company dedicated to providing our clients with the best service possible through cutting-edge technology solutions.
We empower businesses to simplify their operations and elevate their service delivery.
Our remote work environment fosters creativity, flexibility, and a culture that embraces exploration and calculated risk-taking for growth.
--- **Position Overview:** We are seeking a dedicated and adaptable Client Service Assistant to join our team.
This part-time role will be vital in ensuring our clients receive unparalleled support and service.
As a Client Service Assistant, you will be the first point of contact for client inquiries, helping to resolve issues and facilitate a smooth client experience with our products and services.
--- **Key Responsibilities:** 1.
**Client Communication:** - Serve as the primary point of contact for client inquiries via email, phone, and chat.
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Provide timely and accurate support while ensuring high levels of client satisfaction.
2.
**Issue Resolution:** - Analyze client issues and provide solutions in a proactive manner.
- Collaborate with other departments to resolve complex client challenges effectively.
- Document client interactions and maintain records of client feedback and complaints.
3.
**Administrative Support:** - Assist with onboarding new clients by providing necessary training on GeoOp's products and services.
- Support the sales team with client follow-ups, proposal preparation, and maintaining client databases.
- Prepare reports and analyses on client interactions and satisfaction levels.
4.
**Product Knowledge:** - Maintain an in-depth understanding of GeoOp's offerings to provide expert assistance to clients.
- Stay current on industry trends and company updates to enhance service delivery.
5.
**Team Collaboration:** - Work closely with team members to achieve departmental goals and improve service processes.
- Participate in team meetings, contributing ideas for improving client services and operational efficiency.
6.
**Continuous Improvement:** - Engage in professional development opportunities to enhance client service skills.
- Provide feedback on processes and recommend changes to improve the overall client experience.
--- **Qualifications:** - **Experience:** Minimum of 4 years in customer service, client relations, or a related field.
- **Education:** A bachelor's degree in business, communications, or a relevant field is preferred but not mandatory.
- **Technology Skills:** Proficiency in Microsoft Office Suite; familiarity with CRM software and client management tools is a plus.
--- **Personality Traits:** - **Adaptable:** Ability to quickly adjust to changing priorities and client needs.
- **Reliable:** Consistent commitment to delivering high-quality service and meeting deadlines.
--- **Soft Skills:** - **People Management:** Excellent interpersonal skills with a capacity to manage diverse client personalities effectively.
- **Decision-Making:** Strong analytical skills to assess situations and make informed decisions quickly.
--- **Benefits:** - Vision insurance to promote eye health.
- Retirement plan options to secure your future.
- Travel and spending expenses for client-related activities.
--- **Working Environment:** At GeoOp, we encourage a culture that promotes exploration and calculated risk-taking.
We believe that empowering our employees leads to innovation and growth.
Join us in a supportive atmosphere where you can thrive professionally while helping clients succeed.
--- **Application Deadline:** September 19, 2024 --- **Equal Opportunity Statement:** GeoOp is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from candidates of all backgrounds and experiences, and we are dedicated to ensuring that all qualified applicants receive equal consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- If you are a proactive individual with a strong client focus and are looking to contribute to a thriving team in a remote setting, we would love to hear from you!
Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
