### Job Title: Client Service Assistant **Company:** Kami **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 #### Job Description: Kami is seeking a motivated and eager Client Service Assistant to join our dynamic team in Hamilton, Waikato.
As a part-time associate, you will play a pivotal role in providing exceptional service to our clients, ensuring their needs are met and contributing to the overall success of the company.
This is an excellent opportunity for someone who is hardworking, independent, and passionate about delivering top-notch client experiences.
#### Key Responsibilities: - **Client Interaction:** Serve as the first point of contact for clients, providing warm, professional, and friendly communication in-person, via phone, and through email correspondence.
- **Administrative Support:** Assist the client service team with administrative tasks such as scheduling appointments, managing client databases, preparing reports, and filing documentation to ensure efficient workflow.
- **Problem Solving:** Address client inquiries and concerns promptly and effectively, demonstrating a proactive approach to solving problems and seeking alternative solutions when necessary.
- **Product Knowledge:** Develop a comprehensive understanding of Kami's services and products to effectively respond to client questions and provide accurate information.
- **Feedback Management:** Collect and analyze client feedback for continuous improvement of services and contribute insights to the team regarding customer satisfaction.
- **Documentation:** Maintain accurate records of all client interactions, meetings, and service notes using company databases and CRM tools.
- **Collaboration:** Work closely with various departments to fulfill client requests and streamline communication across teams to enhance service delivery.
- **Creative Input:** Contribute creative ideas to improve the client experience and enhance service offerings, brainstorming with the team to develop innovative solutions.
#### Requirements: - **Experience:** Minimum of 2 years of experience in a client service, administrative, or related role.
- **Educational Background:** A relevant degree or equivalent experience in customer service, business administration, or a related field is preferred.
- **Personality Traits:** Must be hardworking, independent, and self-motivated with the ability to work effectively in a fast-paced environment.
- **Soft Skills:** - **Attention to Detail:** Strong attention to detail to ensure accuracy in client documentation and requests.
- **Creativity:** A creative thinker who can bring fresh ideas to the table and improve service delivery.
- **Communication Skills:** Excellent verbal and written communication skills for effective interaction with clients and team members.
- **Time Management:** Efficiently manage time and prioritize tasks to meet deadlines.
- **Technical Proficiency:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with CRM software and other administrative tools.
#### Benefits: - **Free Accommodation:** Enjoy complimentary accommodation to support your work-life balance.
- **Travel Opportunities:** Engage in travel opportunities to enhance personal and professional growth.
- **Gym Membership:** Benefit from a free gym membership for excellent health and wellness.
#### Working Environment: At Kami, we encourage a spirit of exploration and taking calculated risks for growth.
Our team thrives in a collaborative atmosphere where innovative ideas are welcomed, and every member is valued for their contributions.
#### Application Deadline: Please submit your application by **September 20, 2024**.
We look forward to reviewing your application and potentially welcoming you to the Kami team.
#### Equal Opportunity Statement: Kami is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply.
--- Apply today to join a vibrant team dedicated to client satisfaction and innovative solutions!
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
