**Job Title:** Client Service Assistant **Company:** Universal Health Services **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3 --- ### **Job Description** Universal Health Services is seeking a dedicated and professional Client Service Assistant to support our patient-centered healthcare delivery.
This part-time role is ideal for motivated individuals who possess a strong desire to provide exceptional service and play a vital part in the overall satisfaction of our clients.
**Key Responsibilities:** - **Client Interaction:** Serve as the primary point of contact for clients, addressing inquiries, providing information about our services, and guiding them through the process of receiving care.
- **Appointment Scheduling:** Manage and coordinate client appointments efficiently, ensuring the smooth flow of operations and minimizing wait times.
- **Administrative Support:** Perform a range of administrative duties, including data entry, managing client records, and maintaining confidentiality in accordance with health regulations.
- **Collaboration with Healthcare Teams:** Work closely with medical staff to relay client concerns and feedback, ensuring a seamless experience for clients.
- **Follow-Up Communication:** Conduct follow-ups with clients post-appointment to assess satisfaction and address any additional needs or concerns.
- **Problem-Solving:** Address and resolve client issues or complaints in a timely manner while maintaining a positive and professional demeanor.
- **Reporting and Documentation:** Assist in creating reports related to client satisfaction and service delivery while ensuring all documentation meets regulatory standards.
- **Continuous Improvement:** Identify opportunities to enhance the client service experience and contribute ideas to improve office operations regularly.
### **Requirements:** #### **Experience:** - A minimum of 3 years of experience in a client service or administrative role within the healthcare sector is preferred.
Experience with electronic health records (EHR) systems is a plus.
#### **Personality Traits:** - **Independent:** Must be able to operate autonomously, taking ownership of tasks and responsibilities.
- **Driven:** A proactive approach to work with exceptional motivation to meet goals and deliver exemplary client service.
#### **Soft Skills:** - **Planning:** Strong organizational skills to manage multiple tasks and responsibilities effectively.
- **Cooperation:** Ability to work collaboratively within a team and maintain positive working relationships with both clients and colleagues.
#### **Education:** - A relevant qualification in healthcare administration, business administration, or a related field is preferred.
### **Benefits:** - **Gym Membership:** Enjoy a complimentary gym membership to promote personal wellness.
- **Retirement Plan:** Participate in a competitive retirement plan to secure your financial future.
- **Visa Sponsorship:** Opportunities for qualified candidates in need of work visas.
### **Working Environment:** At Universal Health Services, we strive to create a harmonious workplace where collaboration and respect prevail.
We believe in a supportive and inclusive atmosphere to foster employee growth and job satisfaction.
### **Application Deadline:** Please submit your application by **September 28, 2024**.
--- **Equal Opportunity Statement:** Universal Health Services is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We look forward to welcoming a passionate Client Service Assistant to our dedicated team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
