Job Description: Voya Financial is seeking a dedicated and energetic Client Service Assistant to join our team in Auckland, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. Responsibilities: - Provide exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner - Assist with client onboarding and account maintenance processes - Conduct analysis of client accounts and provide recommendations for improvement - Collaborate with team members to ensure client needs are met efficiently - Utilize emotional intelligence to build strong relationships with clients and colleagues - Maintain accurate records of client interactions and transactions - Stay up-to-date on industry trends and regulations to better serve clients - Assist with special projects and initiatives as needed Requirements: - 3+ years of experience in a client service or similar role - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Ability to adapt to change and work in a fast-paced environment - Emotional intelligence to navigate complex client relationships - Proficiency in Microsoft Office suite and CRM software - Bachelor's degree in Business Administration or related field preferred Benefits: - Parental leave - Disability insurance - Travel & spending expenses Working Environment: At Voya Financial, we offer a flexible work environment that values diversity and inclusivity. Our team is dedicated to adapting to change with speed and efficiency, ensuring that our clients receive the best possible service. Equal Opportunity Statement: Voya Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment. Deadline to apply: ******** If you meet the requirements and are passionate about providing exceptional client service, we encourage you to apply for the Client Service Assistant position at Voya Financial in Auckland, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
