**Job Title:** Client Relations Specialist - Work From Home **Company:** Kelly Services **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Kelly Services is seeking a motivated and dynamic Client Relations Specialist to join our remote team.
This part-time position is ideal for a confident and passionate individual eager to provide exceptional client support while building relationships with our diverse clientele.
As a Client Relations Specialist, you will play a critical role in fostering client loyalty and satisfaction, ensuring that our clients experience top-notch service from our company.
**Key Responsibilities:** - **Client Communication:** Serve as the primary point of contact for assigned clients.
Respond to inquiries and issues in a timely and effective manner, while ensuring a high level of customer satisfaction.
- **Relationship Management:** Build and maintain strong, long-lasting relationships with clients.
Understand their needs and proactively address concerns to deliver solutions that enhance their experience.
- **Support Operations:** Collaborate with internal teams to ensure seamless service delivery.
Assist in the coordination and execution of client-driven projects by planning and organizing meetings, events, and other initiatives as needed.
- **Feedback & Reporting:** Gather client feedback and insights on service delivery.
Analyze this feedback and collaborate with the team to implement improvements and best practices.
- **Documentation & Record Keeping:** Maintain accurate records of client interactions and transactions.
Update client profiles in our CRM system, ensuring information is current and comprehensive.
- **Performance Tracking:** Monitor key performance indicators related to client satisfaction and engagement and report findings to management.
- **Training & Development:** Participate in training sessions to enhance your knowledge of our services and industry trends.
Stay attuned to changes in the market and adapt approaches accordingly.
- **Problem-Solving:** Identify and resolve issues faced by clients promptly and effectively.
Use critical thinking skills to anticipate potential roadblocks and implement preventive measures.
**Requirements:** - **Education & Experience:** - A minimum of 1 year of experience in client relations, customer service, or a related field.
- Relevant qualifications in business administration, communications, or a related discipline are preferred.
- **Skills & Competencies:** - **Personality Traits:** Confident and passionate about client relations and service excellence.
- **Soft Skills:** - Proven leadership abilities to guide and influence positive outcomes.
- Strong planning skills to prioritize tasks and manage multiple client accounts efficiently.
- Excellent verbal and written communication skills.
- Capable of thriving in a fast-paced environment and adapting to changes seamlessly.
- **Technology Proficiency:** Familiarity with CRM software, Microsoft Office Suite, and virtual communication platforms (e.g., Zoom, Teams).
- **Independent Worker:** Ability to work autonomously in a remote environment while maintaining productivity and meeting deadlines.
- **Team Player:** While independent work is essential, collaboration with colleagues and departments is fundamental.
**Benefits:** - Reimbursement for travel & spending expenses related to client engagements.
- Free accommodation for travel assignments.
- Life insurance coverage for peace of mind.
- Opportunity for professional growth and development within an established company.
**Working Environment:** You will thrive in an environment that embraces and navigates change seamlessly.
Our culture encourages innovation, flexibility, and adaptability, ensuring that you have the support necessary to excel in your role.
**Application Deadline:** ******** --- **Equal Opportunity Statement:** Kelly Services is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage applications from candidates of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.