### Job Title: Client Relations Officer - Work from Home **Company:** Kelly Services **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 0 --- #### **Job Description** Kelly Services is seeking a dedicated and motivated Client Relations Officer to join our dynamic team.
As a part-time position, this role is perfect for individuals looking to embark on a career in client relations.
Your primary responsibility will be to assist in maintaining and enhancing our client relationships, ensuring that our services meet their needs and expectations.
This position offers the unique opportunity to work from home while gaining valuable experience in customer service and client management.
#### **Key Responsibilities** - **Client Interaction:** - Engage with clients through various channels (email, chat, and phone), providing timely and effective support.
- Address client inquiries and concerns, ensuring a positive experience and timely resolution of issues.
- **Relationship Management:** - Build and maintain strong client relationships by understanding their needs and expectations.
- Regularly follow up with clients to ensure satisfaction with our services and identify opportunities for improvement.
- **Project Management:** - Assist in managing small client projects, ensuring they are delivered on time and within scope.
- Collaborate with other team members to coordinate project activities and deliverables.
- **Data Management:** - Maintain accurate records of client interactions and feedback in our CRM system.
- Analyze client feedback and data to provide insights for service enhancement.
- **Reporting:** - Prepare regular reports on client feedback and suggestions for management review.
- Track and share the outcomes of implemented recommendations to ensure client satisfaction.
- **Continuous Improvement:** - Participate in training and development sessions to enhance skills and knowledge in client relations.
- Stay informed about industry trends and best practices to provide innovative solutions to clients.
#### **Requirements** **Education:** - High school diploma or equivalent is preferred; higher education in business or communications is a plus.
**Experience:** - No prior experience is required, but a passion for customer service is essential.
**Skills:** - Strong project management skills with the ability to manage multiple tasks simultaneously.
- Excellent persuasion skills to effectively manage client expectations and foster positive interactions.
**Personality Traits:** - Motivated and dedicated to achieving professional excellence.
- Demonstrates enthusiasm and a positive attitude towards clients and team members.
**Soft Skills:** - Exceptional communication and interpersonal skills to foster effective client relations.
- Strong problem-solving capabilities to address client issues proactively.
#### **Benefits** - Comprehensive training and professional development opportunities.
- Gym membership to promote a healthy work-life balance.
- Parental leave to support family needs.
#### **Working Environment** At Kelly Services, we thrive in an environment that embraces and navigates change seamlessly.
We encourage innovative thinking and adaptability, fostering a culture where team members feel empowered to bring forth their ideas.
#### **Application Deadline** Please submit your application by **September 20, 2024**.
We look forward to welcoming new talented individuals to our Kelly Services family!
#### **Equal Opportunity Statement** Kelly Services is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage qualified candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
