Job Description: Hess is seeking a motivated and energetic individual to join our team as a Client Relations Officer.
This position is part-time and allows for remote work from home, providing flexibility and work-life balance.
Responsibilities: - Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded.
- Act as the primary point of contact for clients, providing support and addressing any concerns or issues that may arise.
- Conduct research and analyze data to understand client preferences and tailor services to meet their needs.
- Collaborate with internal teams to develop strategic plans for client engagement and retention.
- Identify opportunities for upselling and cross-selling products or services to existing clients.
- Assist with the onboarding of new clients, ensuring a seamless transition and positive first impression.
- Monitor client satisfaction and feedback, making recommendations for improvement when necessary.
- Keep accurate records of client interactions and transactions in the company database.
Requirements: - 4 years of experience in a client-facing role or similar position.
- Energetic and hardworking attitude with a passion for exceeding client expectations.
- Strong soft skills including strategic planning and research abilities.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks effectively.
- Proficiency in computer software and CRM systems.
- Bachelor's degree in Business, Marketing, or a related field preferred.
Benefits: - Vision insurance to help cover the cost of eye exams and prescription glasses.
- Company-provided equipment for remote work.
- Travel and spending expenses covered for client meetings and events.
Working Environment: At Hess, we prioritize understanding and empathy in all client interactions.
Our team values collaboration and teamwork, creating a supportive and inclusive work environment where everyone can thrive.
Equal Opportunity Statement: Hess is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws.
We are committed to building a diverse and inclusive workforce where all individuals are valued and respected.
Deadline to apply: July 22, 2024 If you meet the requirements and are interested in joining our team as a Client Relations Officer, please submit your application by the deadline.
We look forward to potentially welcoming you to the Hess family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
