**Job Title: Client Relations Officer - Remote Work** **Company: Alliance Data Systems** **Location: Hamilton, Waikato, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 4** **About Us:** Alliance Data Systems is a leader in providing tailored financial solutions and services. We are committed to delivering exceptional value to our clients while fostering a positive and productive work environment. We believe in building strong connections, treating our colleagues like family, and promoting professional development. **Position Overview:** As a Client Relations Officer, you will play a crucial role in ensuring a positive relationship with our clients, acting as their primary point of contact. Your responsibilities will encompass a wide range of functions aimed at enhancing client satisfaction, driving engagement, and ensuring the effective delivery of our services. This is a part-time position, and we are looking for someone who is resourceful, hardworking, and possesses excellent soft skills such as persuasion and strategic planning. **Key Responsibilities:** 1. **Client Interaction and Communication:** - Serve as the primary liaison between clients and the company, proactively addressing client inquiries and concerns via phone, email, and virtual meetings. - Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services. 2. **Problem Resolution:** - Diagnose and resolve client issues promptly and effectively, ensuring timely and satisfactory resolution while maintaining a positive client experience. - Collaborate with other departments to facilitate solutions and provide feedback to improve client services. 3. **Account Management:** - Monitor client accounts, track interactions, and maintain comprehensive records in our Customer Relationship Management (CRM) system. - Identify opportunities for upselling additional services or solutions that may benefit the client. 4. **Client Engagement and Retention:** - Develop and implement strategies to engage clients and enhance their loyalty to our services. - Conduct regular check-ins with clients to gather feedback and gauge satisfaction levels. 5. **Reporting and Analysis:** - Prepare reports on client satisfaction, account status, and any emerging issues to share with management. - Analyze trends and client feedback to recommend service improvements or strategic initiatives. 6. **Training and Development:** - Participate in ongoing training to remain knowledgeable about the company's products, services, and industry trends. - Share findings and insights with team members to foster collective growth and improvement. **Requirements:** - Bachelor's degree or equivalent experience in Business Administration, Marketing, or a related field. - Minimum of 4 years of experience in client relations, customer service, or account management roles, ideally in a remote setting. - Excellent verbal and written communication skills, with the ability to persuade and engage stakeholders at all levels. - Strong strategic planning skills, with the ability to anticipate client needs and proactively develop solutions. - Demonstrated ability to work independently while collaborating as part of a virtual team. - High level of resourcefulness and adaptability in a dynamic work environment. - Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint). **Personality Traits:** - Resourceful: Ability to find quick and clever ways to overcome difficulties and solve client problems. - Hardworking: Dedication to achieving goals and providing exceptional service to clients. **Benefits:** - Travel and spending expenses covered for client-related activities. - Paid overtime to ensure fair compensation for efforts beyond standard working hours. - Gym membership to support personal wellness and health. **Working Environment:** At Alliance Data Systems, we cultivate a welcoming remote working environment where building strong connections is key. We treat our colleagues like an extended family, fostering collaboration and open communication to ensure everyone feels valued and supported. **Application Deadline:** Please submit your application by **October 5, 2024**. **Equal Opportunity Statement:** Alliance Data Systems is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
