**Job Title: Client Relations Assistant - Work from Home** **Company: Navient** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Application Deadline: ******** ** **About Us** Navient is committed to helping our clients navigate their financial journey by providing comprehensive support and innovative solutions.
Our mission is to align our work with a greater purpose—contributing to meaningful outcomes for our clients and communities.
We believe in fostering an inclusive and dynamic work environment where every team member has the opportunity to grow and make a difference.
**Job Overview** As a Client Relations Assistant, you will play a pivotal role in enhancing client satisfaction and maintaining strong relationships with our clients.
This position primarily requires excellent communication skills, a passion for helping others, and the ability to work collaboratively with a remote team.
You will be tasked with various responsibilities that support our clients' needs while aligning with the company's mission.
**Key Responsibilities** - **Client Communication**: Serve as the first point of contact for client inquiries via phone, email, and chat.
Provide accurate and timely responses to questions and concerns regarding our services.
- **Relationship Management**: Develop and maintain strong, trust-based relationships with clients to promote satisfaction and loyalty.
- **Data Management**: Maintain client records and databases, ensuring accuracy and confidentiality in all documentation.
- **Supportive Collaboration**: Collaborate with team members to implement client feedback and improve processes for a better client experience.
- **Project Assistance**: Support the project management team in coordinating various client-related initiatives and events, ensuring timely delivery of services.
- **Quality Assurance**: Monitor and evaluate client interactions to ensure adherence to company standards and best practices.
- **Reporting**: Assist in preparing weekly reports on client interactions, trends, and feedback for review by the management team.
- **Continuous Improvement**: Stay updated on industry trends and best practices to continually enhance client relations efforts.
**Requirements** - **Educational Background**: High school diploma or equivalent; relevant coursework or certifications in customer service or a related field is a plus.
- **Experience**: No prior experience required; however, any customer service or client relations background will be considered an advantage.
- **Personality Traits**: Energetic, motivated self-starter who is passionate about providing exceptional client service.
- **Soft Skills**: - Strong teamwork skills with the ability to collaborate effectively in a remote environment.
- Excellent project management capabilities to prioritize tasks and meet deadlines efficiently.
- **Communication Skills**: Exceptional verbal and written communication skills, with a focus on clarity and professionalism.
- **Technical Proficiency**: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with client management systems are preferred.
- **Adaptability**: Ability to thrive in a fast-paced, remote work environment while managing multiple priorities.
**Benefits** - **Travel Opportunities**: Experience travel opportunities related to client engagement and professional development.
- **Gym Membership**: Complimentary access to a gym membership to promote a healthy work-life balance.
- **Paid Time Off (PTO)**: Enjoy generous paid time off to recharge and maintain a healthy lifestyle.
**Working Environment** Join Navient and experience a working environment that aligns your daily tasks with a greater purpose.
Contribute to a meaningful mission focused on client success, personal growth, and community impact.
**Equal Opportunity Statement** Navient is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We encourage candidates from all backgrounds to apply.
We look forward to your application!
Join us in making a difference today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
