About New Zealand Couriers Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.
The Role Based at our Penrose branch, the Claims Officer works within our Admin team to quickly and efficiently investigate, process, and resolve claims for our customers. It is crucial that you have a high focus on attention to detail and are dedicated to accuracy, as in this role you'll be analysing situation factors to ensure accurate resolution of claims. You'll be in touch with claimants, contractors, and our Operations and Customer Services teams during investigations, so this is a greatly varied role – a chance to collaborate across teams and make impact both internally and on customers.
This is a permanent full-time position, working Monday to Friday during standard business hours.
Key responsibilities include:
To process and approve claims, in accordance with the Company's Conditions of Carriage
Assist customers, branches and other departments with follow up of claim enquiries
Ensure all targets are achieved and claims are processed accurately
Updating & accurate recordkeeping of damaged and mystery freight
Assisting in reconciling monthly accounts
You'll be well set up to succeed if:
You've got exceptional organisational skills
You have a customer-centric focus in all you do
You have experience in administration – highly regarded
You demonstrate computer literacy and ability to learn new systems
You have excellent written and verbal communication skills
Join us and in return we can offer
The opportunity to learn in the fast-paced freight/logistics space
Free onsite parking Career development opportunities with Freightways, an NZX Top 50 company
At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.
All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.
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