Exceptional Claims Leadership Opportunity! Competitive salary and bonus A range of fantastic benefits Location: Auckland based role
About the Role Chubb Life New Zealand is seeking a proactive and experienced Claims Manager to lead our dynamic Claims team in Wellington/Auckland. As a pivotal part of our Operations team, this role focuses on driving a high-performance culture, ensuring efficient workflow productivity, and enhancing our customer-centric practices across the board.
Key Responsibilities - Lead and develop the claims team through effective coaching, performance management, and succession planning.
- Collaborate closely with the operations teams to enhance service quality and operational processes.
- Authorizing claims and payments while managing costs and minimizing losses through improved processes and governance.
- Enhance customer experience by adhering to our Good Customer Outcome framework and managing complaints from initiation to resolution.
- Implement process improvements to increase operational efficiency and manage risks more effectively.
Requirements - Substantial industry experience in insurance claims management.
- Demonstrated leadership skills with a track record of effective team management and strategic operations planning.
- Strong negotiation, influencing, and communication skills.
- Proficient in interpreting complex policy wordings and legal documents.
- Customer-centric approach with a strong focus on building relationships and problem-solving.
What we Offer - An opportunity to lead and shape the operations of a major insurance provider.
- A supportive and inclusive work environment where your contributions are valued.
- Competitive remuneration and benefits package, including flexible working arrangements to support your work-life balance.
Why You'll Love Working for Us We offer a competitive salary package, performance-based bonus, company funded life and health insurance, and flexible/hybrid work options: additional benefits offered include education assistance, a dress-for-your-day policy, promotion of health and wellbeing (including fresh fruit!) and paid insurance days. Chubb Life is committed to equal opportunities and celebrates individual differences by creating a workplace environment in where everyone feels welcomed, respected, and valued - we wear our Rainbow Tick with pride. We offer you the opportunity to continuously develop your career both locally and globally and
A bit about Chubb Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. We operate in 31 markets within Asia-Pacific, Latin America, Europe and the Middle East.
At Chubb Life Insurance New Zealand, we've been providing high-quality insurance products and services that help protect Kiwis for over 100 years. Our people-centred culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.
How to Apply If you are passionate about leading a team that impacts the lives of many and achieving operational excellence, apply now and set out on an exciting career journey as our Claims Manager!
Applications are reviewed as they are received and as such the role may close prior to the deadline date.
Job Info Job Identification 6501 Job Schedule Full time Regular or Temporary Regular Job Category Claims Adjusting Business Unit New Zealand Legal Employer Chubb Life Insurance New Zealand Limited (Chubb Life) #J-18808-Ljbffr
