Claims Management Consultant

Details of the offer

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a unique Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin NZ, we embrace and encourage our people to bring their whole selves to work.
We celebrate all ages, genders, sexual orientations, races, religions, anything that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.
What will you be doing?Reporting to the Team Leader Claims, the purpose of this position is to contribute to the success of Tower Claims and facilitate superior business growth.
You can expect to be across the following:Performing a service role that supports the operation of the Claims function by attending to customer requestsManaging the interactions, claim (and where applicable the administration) needs of customers on a day-to-day basisLiaising with customers to promptly action their claim in accordance with the wording and company's policies and proceduresResponding to customer requests by promptly attending to their individual needsLiaising with the customer regarding their claims may occur via the phone, the mail or in person. Professionalism is necessary in all these avenuesActing with speed and responsiveness to customers' needs are a key factor to the success of TOWER, as is providing customers with seamless serviceWhat you'll needTo be successful in this role, you will also be able to demonstrate the following: Minimum of 2 years' experience in a Customer Service, Contact Centre, or service delivery roleInsurance industry or Claims experience preferableExperience working in a fast paced, high demand roleWhat Tower will bring to the tableIn addition to a competitive salary, we offer benefits to celebrate and look after our Tower employees.
Highlights include:Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off!Annual Performance Review where you get to showcase your progression.Wellness leave instead of sick leave so you can proactively look after your health and wellbeingCareer growth - we promote internal capability; we also have programmes that recognise star performers.Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.Discounts on Tower insurance products of up to 50%Free Life Insurance of up to four times your annual base salaryPaid parental leave top up for 16 weeks.Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and moreApply now Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.

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Nominal Salary: To be agreed

Source: Jobleads

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