Description :
Marsh is seeking candidates for the following position based in Auckland or Christchurch:
Claims Coordinator
What can you expect?
Wellnz, a part of Marsh, is a leader in human risk consultancy. We work closely with our employers to support their people with injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention, and other wellbeing services.
This role is office based and mainly involves liaising with internal staff, clients, and medical providers via telephone and email. Therefore, it's important that you're comfortable working in an office environment with a high level of administration and communication.
What is in it for you?
This is an exciting opportunity for a motivated Claims Coordinator looking for something different, where they can put their excellent case management and relationship-building skills to great use.
Marsh strongly believes in feeling comfortable bringing your whole self to work as a fundamental right of every colleague. We offer the following benefits to our colleagues so they feel valued each day at work:
Matched KiwiSaver up to 4%
Subsidised Southern Cross Health insurance
Life and Salary Continuance insurance
Wellbeing programmes and Wellbeing Days
Fruit baskets
Modern CBD offices
Great team environment with energetic and supportive colleagues
Flexible working opportunities for the right candidate supporting work/life balance
Opportunity to learn and grow as a professional
Paid parental leave
Additional Lifestyle Leave
Volunteer Leave
In this role, you will be responsible for:
Claims management of a portfolio of clients
Management of claims to meet SLA, AEP audit standards, legislation, and Wellnz's commitment to quality
Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards
Coordinate and facilitate appropriate cover and entitlement services to ensure timely, efficient, and cost-effective service is provided on behalf of clients
Promote a healthy and safe working environment
Identify new business opportunities
We would like you to have:
At least 1 year of experience in claims management or equivalent, or 1 year of working experience in a relevant health discipline or administration
Commitment to the philosophy of a case management model of practice
Excellent communication, interpersonal, and relationship skills
Sensitivity to equity, disabilities, and various other social and cultural issues
Excellent written and oral communication skills
Strong customer service skills and a customer-focused approach
Negotiation skills
Proficiency in Word and Excel
Proven time management and organizational skills including the ability to meet deadlines and work under pressure
Self-motivated and energetic
Team player
If you wish to be part of a dynamic team in an outcome-focused environment, then we want to hear from you!
#J-18808-Ljbffr
