Take the next step. Be part of something bigger at Suncorp.
Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation including market leading brands.
Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.
We have a Full Time Permanent opportunity for a Claims Consultant to join our motor Claims teams in Wellington, Auckland & Christchurch. This is a dynamic inbound contact centre role where you will support our key partners and their customers. In this role, you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience. We can teach you everything you need to know about Insurance; however, Insurance experience would be an advantage for the right candidate.
In a 37.5 hour working week, you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. You may also be working on a roster to accommodate the extended hours of operation which are: Monday – Friday from 5:30-6:30pm and Saturday 9am – 5pm (including public holidays).
Your key responsibilities will include:
Provide an exceptional level of customer service and be the primary point of contact for customersProvide case management; maintaining a portfolio of claimsAdvise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as requiredSet expectations on the claims process whilst providing the right solution to meet the customer's needsWhat you will need to succeed: Proven success in a fast-paced customer service roleA drive to meet performance KPI's and deliver exceptional resultsExceptional phone skills and a passion for helping people over the phoneSolution focused with strong problem-solving abilitiesExcellent communication skills, both verbal and writtenStrong attention to detail and positive attitudeFlexible and resilient with the ability to cope under pressureComfortable using multiple company, supplier and technology systemsWhat we can offer you: Free life, salary continuance and trauma insurance coverDiscounts on Asteron Life and Vero insuranceFlexible leave of up to four days per year in addition to annual leavePositive, inclusive team environment where we welcome individuality and celebrate diversityFlexible work arrangements embracing a healthy work/life balance$250 annually for gym membership or hobbiesOngoing learning and development opportunitiesAbout Suncorp NZ We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.
If this role sounds like the opportunity for you, apply online today!
Advertised: 22 Nov 2024 New Zealand Daylight Time
Applications close: 13 Dec 2024 New Zealand Daylight Time
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