Claims Administrator, Historic Claims - Wellington (Fixed Term to June 2026) at Ministry of Social Development, Wellington - WairarapaAbout usThe Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.About Historic ClaimsHistoric Claims provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they have contact with us.Claims Administrator - WellingtonAbout the RoleThe purpose of the role is to provide efficient, high-quality administrative support to the Historic Claims team with a primary focus on Records Management. The role includes digital and physical file management, database querying and maintenance, preparing documents, processing correspondence, and other administrative support duties to support an efficient service to claimants. The role does not require direct interaction with claimants.Skills and ExperienceTo be successful in this role you will have:an inquisitive disposition, enjoy problem-solving and researchcompetence in the Microsoft Office suiteadaptability to learn and move between a range of records management processes and systemsthe ability to prioritise multiple tasks in a busy and evolving environment with competing internal demandsa thorough and careful approach to keeping multiple registers up-to-datefamiliarity with the use and function of electronic document management systems (edrms)understanding of appropriate and respectful handling of sensitive personal informationdemonstrated experience of anticipating and resolving problems through sound risk management analysis, sometimes with limited informationa strong focus on attention to detailthe ability to assess complex information and present a clear and succinct analysis of it both in oral and written formwell-developed interpersonal skillsresilience and self-care when exposed to sensitive or distressing informationthe ability to demonstrate empathy and understand client needs, concerns, and prioritiesTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.All applications must be made online. If this is not possible or if you have any queries, please contact us at ****** MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.Joining usJoining MSD means being part of a whanau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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