Time left to apply: End Date: December 13, 2024 (26 days left to apply)Job requisition ID: JR11044At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.We are looking for an experienced Team Leader to coach, manage, and support our growing team. You will be based in Auckland, thrive on working in a fast-paced and busy environment in our Ellerslie office.The Role:The Team Leader is responsible for the management of team performance. You will be an excellent communicator, responsible for supervising, managing, coaching, and motivating team members on a daily basis. Ultimately, you should lead by example and engage the team to achieve their goals.Full-time: 40 hours per weekFixed-term contract with a view to extensionRotating roster - Must be able to work from our Ellerslie office (shifts after 7.30pm, and weekends, are WFH)Operational hours: 8am - 2am Monday to Sunday. Open every day except Christmas Day and Easter with full availability required.Key Responsibilities:Positively motivate and coach your team to both improve and sustain team performance to deliver and exceed assigned key performance indicators (KPIs).Provide floor support to the contact centre when required.Handle escalations, customer complaints and provide guidance and support to your team members.Assist with onboarding new staff.Maintain and develop relevant knowledge of campaign products and systems.Ensure clear, constructive, and timely communication with key stakeholders.About You:You will need to be a strong communicator, supportive and tech-savvy, familiar with a contact centre environment, able to keep openly communicate with our Australian leadership team. You are a leader who thrives on providing service excellence in a fast-paced environment. You have demonstrated the ability to effectively coach, develop and motivate your team members. You have high-level attention to detail and time management skills. You build effective relationships and know how to get the best out of your people. You understand what it means to go above and beyond for customers. You are a problem solver, a negotiator, and a conflict resolver.Does this role sound like you and you want to work in a diverse and inclusive environment?About UsAt Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe Group, expect to think differently, challenge the norm and find your purpose.Why Join Probe Group?Hear about what life at Probe Group is like from some of your potential future colleagues...
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