Calling all film fans! Silky Otter Cinemas are on the hunt for a talented Duty Manager. Are you who we've been looking for?
Silky Otter is a Kiwi-owned cinema chain with branches in Orakei, Takanini & Ponsonby - Auckland, Wigram – Christchurch, Richmond - Nelson & Palmerston North. Next, your local, Queenstown is opening soon in Remarkables Park.
Far from your average movie theatre, Silky Otter is all about an immersive experience for our customers from when they initially book their tickets to the moment they leave. We pride ourselves on being both the friendly local cinema and the buzzing hub where our customers can catch the latest blockbuster releases.
With luxury leather recliners, state-of-the-art audio and picture technology, and elite customer service, we ensure that the sacred magic of the big screen experience is truly the best that it can be, with premium food and drink delivered to your seat so you don't miss a moment of the action.
That's where you come in.
Working at Silky Otter is not just a gig. We are after hard-working individuals with a passion for film. Are you studying film or have a background in hospitality? We're looking for energized people wanting to share their love of cinema with guests, who always look for opportunities to go the extra mile.
The more practical stuff:
Responsible for:
Managing location shifts and staff to ensure the highest level of customer service is achieved with consistency while driving sales to help meet and exceed set KPIs.
Undertaking all aspects of cash and stock management as required.
Key Responsibilities
Shift Management
Undertake all duties of a cinema worker as and when required.
Be responsible for opening and closing the cinema, complying with all company lock-up and security protocols.
Manage the cinema's daily cash-up process, along with any petty cash, and weekly banking as and when required.
Provide nightly and weekly reporting to Head Office and relevant Distributors as per the cinema's reporting schedule.
Ensure budgets and KPIs are being adhered to.
Manage and undertake stocktake in line with the cinema's stock processes, ensuring this is completed with accuracy and within the defined timelines.
Assist with site stock management, ensuring wastage is being recorded accurately, and orders are being placed according to pre-determined levels and frequency.
Staff Management
Ensure all staff are provided with the relevant training and development.
Ensure site staff are completing all duties and maintenance as and when required to keep the site in the best possible state.
Monitor and respond to staffing levels and positioning based on the volume of trade.
Maintain a high standard of personal and staff presentation, being mindful and responding to issues regarding any staff presentation.
Ensure that all staff adhere to Silky Otter's policies and procedures.
General
Foster a warm and friendly work atmosphere consistent with Silky Otter's code of conduct.
Demonstrate a working knowledge of company policies and procedures.
Ensure that Silky Otter - Orakei meets its obligations under relevant New Zealand legislation.
Uphold a high level of customer service and ensure all staff are in line with our high level of customer service.
Ensure all customer queries are being responded to and dealt with appropriately in a timely manner.
Requirements:
LCQ and General Manager's Certificate is required. Ability to obtain a certificate is essential.
3+ years of experience working in hospitality. Those with experience in a management role within hospitality will be favored; particularly if it is within the cinema space.
Ideal candidates:
The successful candidate will have management experience leading small teams and is an individual who constantly strives to be the best in the biz! They will also have:
Excellent communication skills and the ability to handle customer inquiries helpfully and professionally.
Great time management and the ability to cope under pressure.
Understand and feel comfortable with budgets and KPIs.
Food handling experience plus food prep experience is advantageous, but not required.
A commitment to helping Silky Otter be the very best that it can be, embodying our brand values in your work, and setting a great example for your team.
What will we offer in return?
Our team are experienced movie buffs who love what they do, know a lot about it and want like-minded, ambitious team members. They can offer plenty of insight, coaching, and opportunities to progress, connections in the industry, and a dynamic work environment with exciting job prospects.We will cover the cost of your General Manager's certificate and will encourage you to undertake paid training and development courses such as Essential First Aid at the company's expense.
A competitive salary. Plus, you will get to enjoy all the latest blockbusters and dramas for free! You will also receive generous staff discounts on food and beverages and have the chance to be a part of a new era of cinema.
If this sounds like you, we can't wait to hear from you!
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