Chat Support Specialist - Work From Home

Job Description: We are looking for a Chat Support Specialist to join our team at Cincinnati Financial, a leading insurance company based in Hamilton, Waikato, NZ.
This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.
Responsibilities: - Provide exceptional customer service through chat support, addressing inquiries, resolving issues, and providing information about our insurance products - Utilize project management skills to prioritize and manage multiple chat conversations simultaneously - Collaborate with other team members to ensure a seamless customer experience - Plan and execute strategies to improve customer satisfaction and retention - Meet and exceed performance metrics related to response times, resolution rates, and customer satisfaction scores - Stay up-to-date on product knowledge and industry trends to provide accurate and timely information to customers Requirements: - Driven and hardworking individual with a passion for customer service - Strong project management and planning skills - Excellent written communication skills - Ability to work independently and as part of a team - Proficiency in using chat support software and other relevant tools - Experience in the insurance industry is a plus Benefits: - Disability insurance - Travel opportunities - Training and professional development opportunities Working Environment: At Cincinnati Financial, we strive to spark creativity and motivation in an environment that inspires greatness.
Our team is dedicated to providing the best possible service to our customers while fostering a culture of collaboration and innovation.
Deadline to Apply: September 11, 2024 Equal Opportunity Statement: Cincinnati Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.