Chat Support Specialist

Job Description: Eli Lilly is seeking a part-time Chat Support Specialist to join our team in Auckland, NZ. As an Associate Level position, ideal candidates will have a minimum of 4 years of experience in customer service or a related field. The successful candidate will possess a high level of energy and confidence, as well as strong time management and emotional intelligence skills. Responsibilities: - Provide excellent customer service via chat support, addressing customer inquiries and resolving issues promptly and professionally - Utilize effective communication skills to provide accurate and helpful information to customers - Collaborate with cross-functional teams to ensure timely resolution of customer issues - Document customer interactions and feedback for continuous improvement efforts - Maintain a positive and proactive attitude in a fast-paced environment Requirements: - Minimum of 4 years of experience in customer service or a related field - Energetic and confident personality traits - Strong time management and emotional intelligence skills - Ability to multitask and prioritize effectively - Excellent written and verbal communication skills Benefits: - Paid sick leave - Gym membership - Medical coverage Working Environment: At Eli Lilly, we thrive in an environment that embraces and navigates change seamlessly. The Chat Support Specialist will have the opportunity to work in a dynamic and collaborative team environment, where professional growth and development are encouraged. Equal Opportunity Statement: Eli Lilly is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. All qualified applicants will receive consideration for employment. Deadline to Apply: July 22, 2024. Apply now for this exciting opportunity to join our team at Eli Lilly in Auckland!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.