**Job Title:** Chat Support Officer - Work from Home **Company:** Aflac **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Job Description:** Aflac is seeking a motivated and reliable individual to join our team as a Chat Support Officer. This is an exciting opportunity for those looking to start their career in customer support within a dynamic and employee-focused organization. This part-time role involves providing exceptional support to our clients through various chat platforms, ensuring that their inquiries and concerns are addressed promptly and effectively. **Key Responsibilities:** - **Client Communication:** Respond to customer inquiries via chat in a timely and professional manner, ensuring clarity and accuracy in all communications. - **Problem-Solving:** Identify customer needs and provide appropriate solutions, demonstrating strategic planning in addressing complex issues. - **Collaboration:** Work closely with other support team members to ensure a seamless customer experience, sharing insights and feedback to improve processes. - **Documentation:** Maintain accurate records of customer interactions and transactions, capturing feedback to enhance service quality. - **Knowledge Base Maintenance:** Stay up-to-date with product offerings, policies, and procedures to effectively assist customers and recommend appropriate solutions. - **Quality Assurance:** Adhere to company standards and guidelines in all communications, ensuring a high level of customer satisfaction. - **Performance Metrics:** Meet and exceed established performance metrics, including response time, resolution time, and customer satisfaction rates. **Requirements:** - **Personality Traits:** - Reliable: Demonstrates dependability in attendance and work quality. - Motivated: Shows initiative in learning and improving skills to enhance customer support services. - **Soft Skills:** - Communication: Excellent verbal and written communication skills, with the ability to engage clients and convey information clearly. - Strategic Planning: Ability to think critically and logically when addressing customer inquiries, crafting efficient strategies for resolution. - **Educational Background:** High school diploma or equivalent; relevant coursework in customer service or communication is a plus, but not required. - **Technical Skills:** - Proficiency with computers and ability to navigate chat platforms and related software. - Familiarity with basic troubleshooting techniques. - **Availability:** Flexible schedule, with the ability to work during peak business hours, including evenings and weekends as needed. **Working Environment:** At Aflac, we nurture an entrepreneurial atmosphere where new ideas are encouraged and valued. Even as part of an established organization, we promote an environment that allows our employees to innovate, take initiative, and make impactful contributions to our business and customer service. **Benefits:** - Company Transportation: Support for commuting needs when applicable. - Employee Discounts: Access to exclusive discounts on various services and products. - Paid Overtime: Compensated overtime to recognize your commitment and extra efforts. **Application Deadline:** ******** **Equal Opportunity Statement:** Aflac is an equal opportunity employer and values diversity in our workforce. We encourage applications from all qualified individuals regardless of race, color, gender, age, sexual orientation, gender identity, national origin, disability, or any other protected status. Join us in creating a diverse and inclusive workplace where everyone can thrive! If you are excited about starting your career in customer support and meet the qualifications outlined above, we invite you to apply and become part of the Aflac family!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
