**Job Title:** Chat Support Officer - Remote Work **Company:** St. Jude Medical **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** St. Jude Medical is seeking an enthusiastic and capable **Chat Support Officer** to join our dynamic team!
As a part-time remote worker, you will play a crucial role in enhancing the customer experience through effective communication and problem-solving.
Our ideal candidate is energetic, resourceful, and possesses excellent interpersonal skills.
Join our nurturing and entrepreneurial environment, where your contributions will help advance healthcare solutions around the globe.
--- **Key Responsibilities:** - **Customer Interaction:** - Respond promptly to customer inquiries via chat, providing accurate information and assistance related to our products and services.
- Engage with customers in a friendly and professional manner, ensuring a positive and satisfactory experience for each interaction.
- **Problem Solving:** - Assess customer needs efficiently and provide appropriate solutions, including product recommendations, troubleshooting, and service inquiries.
- Develop and maintain a comprehensive understanding of our product offerings to respond to customer inquiries effectively.
- **Collaboration:** - Work closely with other departments such as sales, marketing, and customer service to ensure a cohesive support experience for customers.
- Share customer feedback and insights with team members to improve product offerings and customer service processes.
- **Documentation:** - Maintain accurate records of customer interactions in our CRM system, noting critical details for future reference.
- Prepare reports as necessary to identify trends in customer inquiries and areas for improvement.
- **Continuous Improvement:** - Participate in team meetings and training sessions to enhance personal and team performance.
- Stay current with product developments, company policies, and customer service best practices to improve service delivery.
--- **Requirements:** - **Education and Experience:** - Bachelor's degree in a relevant field or equivalent work experience.
- A minimum of 4 years of experience in customer support, particularly in a chat support role.
- **Technical Skills:** - Proficient in using CRM software and chat support systems.
- Strong technical aptitude with the ability to learn new software quickly.
- **Personality Traits:** - Energetic and enthusiastic approach to customer service.
- Resourceful in finding solutions and able to think on your feet.
- **Soft Skills:** - Strong teamwork ability, collaborating effectively with colleagues.
- Excellent verbal and written communication skills, with a focus on clarity and professionalism.
--- **Benefits:** - Paid overtime for hours worked beyond the standard part-time schedule.
- Employee discounts on a variety of products and services.
- Complimentary gym membership to promote physical well-being.
--- **Working Environment:** At St. Jude Medical, we nurture an entrepreneurial atmosphere that encourages innovation and creativity.
We believe in empowering our employees, giving them the autonomy and support needed to succeed even within an established organization.
--- **Application Deadline:** To apply for this exciting opportunity, please submit your application by **October 5, 2024**.
--- **Equal Opportunity Statement:** St. Jude Medical is proud to be an equal opportunity employer.
We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
We celebrate diversity and strive to foster an environment where everyone can thrive.
--- **Join Us:** If you are a dedicated professional looking to make a difference in the healthcare industry, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
