Chat Support Manager - Remote Work

Job Description: Eastman Chemical is seeking a Chat Support Manager to join our team on a full-time remote basis in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for an energetic and passionate individual with strong soft skills in persuasion and emotional intelligence. Responsibilities: - Manage a team of chat support agents, providing guidance and support to ensure high-quality customer service - Monitor chat support performance metrics and implement strategies to improve efficiency and customer satisfaction - Develop and implement training programs for chat support agents to enhance their skills and knowledge - Collaborate with other departments to address customer issues and provide timely resolutions - Stay up-to-date on industry trends and best practices in chat support management Requirements: - Bachelor's degree in a related field or equivalent work experience - 5+ years of experience in chat support or customer service management - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proficiency in chat support software and CRM systems - Ability to work independently and manage multiple priorities effectively Benefits: - Company-provided equipment for remote work - Training and professional development opportunities - Life insurance coverage Working Environment: At Eastman Chemical, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member can thrive and succeed. Deadline to Apply: September 17, 2024 Equal Opportunity Statement: Eastman Chemical is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.