Chat Support Manager - Remote Work

Job Description: CenturyLink is seeking a motivated and confident Chat Support Manager to join our team on a part-time basis.
This is a remote work position based in Dunedin, Otago, NZ.
As a mid-to-senior level professional with at least 6 years of experience in customer service or chat support management, you will be responsible for overseeing a team of chat support agents and ensuring the highest level of customer satisfaction.
Responsibilities: - Manage and lead a team of chat support agents, providing guidance, training, and support as needed - Monitor chat support interactions to ensure quality and adherence to company standards - Develop and implement strategies to improve chat support efficiency and effectiveness - Analyze chat support data and metrics to identify trends and areas for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management Requirements: - Bachelor's degree in Business Administration, Communication, or related field - 6+ years of experience in customer service or chat support management - Strong communication and interpersonal skills - Excellent critical thinking and problem-solving abilities - Proven track record of meeting and exceeding performance targets - Ability to work independently and as part of a team - Proficiency in chat support software and tools Personality Traits: - Motivated - Confident Soft Skills: - Critical thinking - Time management Benefits: - Relocation allowance - Joining Bonus - Profit sharing Working Environment: At CenturyLink, we are committed to environmental responsibility and sustainable practices.
We strive to create a positive and inclusive work environment where employees can thrive and make a difference.
Deadline to Apply: ******** Equal Opportunity Statement: CenturyLink is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.