Chat Support Manager - Remote Work

Job Description: Ryder System is seeking a Chat Support Manager to join our team on a part-time basis, working remotely from Hamilton, Waikato, NZ.
As a Mid-to-Senior Level professional with at least 7 years of experience in customer service or support roles, you will be responsible for managing a team of chat support agents to ensure the highest level of customer satisfaction.
Responsibilities: - Manage a team of chat support agents, including hiring, training, and performance evaluations - Monitor chat support interactions to ensure quality and adherence to company policies - Develop and implement strategies to improve customer satisfaction and efficiency - Analyze chat support data to identify trends and opportunities for improvement - Collaborate with other departments to address customer issues and improve processes - Provide regular reports and updates to senior management on chat support performance Requirements: - 7+ years of experience in customer service or support roles - Confident and hardworking personality traits - Strong adaptability and problem-solving skills - Excellent communication and interpersonal skills - Experience managing a team of customer service agents - Proficiency in chat support software and tools - Bachelor's degree in a related field preferred Benefits: - Gym membership - Retirement plan - Free accommodation Working Environment: At Ryder System, we support our employees in their personal and professional development.
We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.
Deadline to Apply: September 7, 2024 Equal Opportunity Statement: Ryder System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.