Chat Support Manager - Remote Work

Job Description: Anthem is seeking a motivated and adaptable Chat Support Manager to join our team on a full-time remote basis in Wellington, New Zealand. As a Mid-to-Senior Level professional with at least 7 years of experience in customer support, you will play a key role in managing our chat support operations. Responsibilities: - Oversee a team of chat support agents, providing guidance, training, and support to ensure high-quality customer interactions. - Develop and implement protocols and procedures for efficient and effective chat support operations. - Monitor chat support performance metrics, identify areas for improvement, and implement strategies to enhance customer satisfaction. - Collaborate with cross-functional teams to address escalated customer issues and ensure timely resolution. - Stay current with industry trends and best practices in chat support to drive continuous improvement. - Foster a positive and collaborative working environment for the chat support team. Requirements: - 7+ years of experience in customer support, with a focus on chat support operations. - Strong communication skills and the ability to effectively convey complex information to a diverse audience. - Critical thinking skills to analyze data, solve problems, and make informed decisions. - Adaptable nature to thrive in a fast-paced and dynamic work environment. - Motivated attitude with a strong desire to excel in customer service. Benefits: - Parental leave to support employees with family responsibilities. - Life insurance to provide financial security for employees and their loved ones. - Relocation allowance for eligible employees who need to move for the position. Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. At Anthem, you will have the opportunity to work with talented professionals who are passionate about delivering exceptional customer support. Deadline to Apply: August 23, 2024 Equal Opportunity Statement: Anthem is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr