Chat Support Manager

Job Description:Synnex is seeking a Chat Support Manager to join our team in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the Chat Support Manager will be responsible for overseeing the chat support team, ensuring high-quality customer service and support for our clients. The ideal candidate will have at least 7 years of experience in a similar role and possess the personality traits of reliability and resilience.Responsibilities:Manage and lead the chat support team, providing guidance and support as neededMonitor chat support interactions to ensure quality and efficiencyDevelop and implement chat support strategies to improve customer satisfactionTrain and onboard new chat support team membersCollaborate with other departments to address customer issues and provide solutionsAnalyze chat support data to identify trends and make recommendations for improvementMaintain a positive and productive working environment for the chat support teamRequirements:7+ years of experience in a chat support or customer service roleStrong communication and interpersonal skillsEmotional intelligence and the ability to empathize with customersExcellent negotiation skillsAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyBachelor's degree in a related field preferredBenefits:Visa sponsorship for eligible candidatesFree food provided during working hoursFree accommodation for employees relocating to ChristchurchWorking Environment:At Synnex, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team works together to achieve common goals and deliver exceptional service to our clients.Deadline to Apply:Interested candidates should submit their applications by September 17, 2024.Equal Opportunity Statement:Synnex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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